FOS slams insurer payout delays as motor and buildings complaints hit five-year high

Warning sign

The Financial Ombudsman Service has criticised insurers delaying claims payouts as complaints about buildings, car and motorcycle insurance hit a five-year high.

CEO Abby Thomas warned insurers about the “unacceptable” behaviour, stressing that the Financial Ombudsman Service expected providers to “treat their customers fairly and in a timely manner”.


The FOS received 3,869 complaints about car/motorcycle insurance, and 1,776 about buildings insurance between April and June

The FOS received 3,869 complaints about car/motorcycle insurance, alongside 1,776 buildings insurance cases between April and June.

The ombudsman highlighted that

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