FOS confirms levy cut but forecasts more insurance complaints


The Financial Ombudsman Service has set its levy for 2024/25 at £70m despite anticipating an increase in operating expenditure and caseload.

When the FOS consulted on its budget in December the organisation anticipated £218m of operating expenditure in line with the £228.2m for this financial year.

While the figure has now risen to £251.9m it has decided to maintain the planned cut in the levy which is dropping year-on-year from £109.8m to £70m.

The FOS is also pushing ahead with a reduction in case fees, from £750 to £650.

The expected expenditure rise has been driven by a hike in the caseload. Originally it was forecast to fall from

Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.

To access these options, along with all other subscription benefits, please contact

You are currently unable to copy this content. Please contact to find out more.

Sorry, our subscription options are not loading right now

Please try again later. Get in touch with our customer services team if this issue persists.

New to Insurance Age? View our subscription options


Sign up and gain access to five complimentary news articles every month.

Already have an account? Sign in here

This address will be used to create your account

You need to sign in to use this feature. If you don’t have an Insurance Age account, please register now.

Sign in
You are currently on corporate access.

To use this feature you will need an individual account. If you have one already please sign in.

Sign in.

Alternatively you can request an indvidual account here: