Complaint handling
Insurance Covid-Cast - episode five: Could the FOS be key to help bring clarity and nix growing number of SME BI complaints
In the latest episode of Insurance Post and Insurance Age’s new series of video casts brought to you while our journalists are in isolation lockdown we discuss the ongoing confusion around business interruption cover, and what is needed to bring some…
FCA data reveals complaints numbers soared in H2 2019
Regulator reports 75% increase in PPI complaints ahead of 29 August 2019 deadline.
Most complained about insurer revealed
Data from the Financial Conduct Authority highlighted the most complained about providers and brokers.
FCA data reveals fall in complaints in second half of 2018
Regulator says total amount of complaints about financial services reached 3.91m, with PPI making up 40%.
FCA fines down to £60.5m in 2018
Regulator’s annual total falls from £229.5m in 2017.
FCA reveals final guidance on PPI complaints
Regulator consulting on new rules requiring firms to write to consumers who have made unsuccessful PPI claims, telling them to complain again.
Quizzical questions: 2 November 2018
Test your knowledge of the week's news with our topical quiz.
Complaints hit record high in first half of 2018
FCA says number of complaints about financial services firms reached 4.13 million with PPI top of the list.
Citizens Advice super-complaint sees insurance slammed for loyalty rip off
Insurance highlighted among five industries cited to CMA.
Quizzical questions: 1 June 2018
Test your knowledge of the week's news with our topical quiz.
FOS reveals “600-700” complaints on telematics insurance last year
Ombudsman gives update after highlighting growth in “black box” complaints in annual review.
Insurance complaints to Financial Ombudsman hold steady in 2017/18
But organisation warns over loyalty and telematics complaints.
Blog Spot: Two sets of claims statistics
Spoiler alert – this blog contains statistics.
FCA data reveals huge surge in PPI complaints
Increase in second half of 2017 coincides with launch of advertising campaign, starring Arnold Schwarzenegger, to publicise claims deadline.
FOS reveals top five most complained about insurers
Total number of new general insurance complaints fell by 16% in second half of 2017.
Complaints hit 3.32m for first half of 2017
PPI still makes up the majority of complaints to financial services firms.
Direct Line Group most complained about insurer
Figures from the Financial Ombudsman also put Aviva, Ageas, Axa and RSA into the top five most complained about providers.
Quizzical questions: 18 August 2017
Test your knowledge of the week's news with our topical quiz.
ASA reveals insurance advertising complaints
Data shows that there have been 366 complaints so far this year but the number of year-on-year complaints is falling.
Ombudsman reveals slight fall in PPI cases for start of financial year
However first quarter saw rise in enquiries.
CII apologises after complaints procedure failure
The trade body admits "it fell short of our usual high standards".
PPI complaints account for half of FOS’ workload
The ombudsman opened 36,065 new PPI cases between October and December last year.
Complaints “broadly levelling off” says ombudsman
New figures reveal 3% increase in workload for first six months of 2016.
GI complaints fall 3%
FCA reveals that non-PPI general insurance complaints fell to 296,505 between July and December 2015.