Complaint handling
FCA fines down to £60.5m in 2018
Regulator’s annual total falls from £229.5m in 2017.
FCA reveals final guidance on PPI complaints
Regulator consulting on new rules requiring firms to write to consumers who have made unsuccessful PPI claims, telling them to complain again.
Quizzical questions: 2 November 2018
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Complaints hit record high in first half of 2018
FCA says number of complaints about financial services firms reached 4.13 million with PPI top of the list.
Citizens Advice super-complaint sees insurance slammed for loyalty rip off
Insurance highlighted among five industries cited to CMA.
Quizzical questions: 1 June 2018
Test your knowledge of the week's news with our topical quiz.
FOS reveals “600-700” complaints on telematics insurance last year
Ombudsman gives update after highlighting growth in “black box” complaints in annual review.
Insurance complaints to Financial Ombudsman hold steady in 2017/18
But organisation warns over loyalty and telematics complaints.
Blog Spot: Two sets of claims statistics
Spoiler alert – this blog contains statistics.
FCA data reveals huge surge in PPI complaints
Increase in second half of 2017 coincides with launch of advertising campaign, starring Arnold Schwarzenegger, to publicise claims deadline.
FOS reveals top five most complained about insurers
Total number of new general insurance complaints fell by 16% in second half of 2017.
Complaints hit 3.32m for first half of 2017
PPI still makes up the majority of complaints to financial services firms.
Direct Line Group most complained about insurer
Figures from the Financial Ombudsman also put Aviva, Ageas, Axa and RSA into the top five most complained about providers.
Quizzical questions: 18 August 2017
Test your knowledge of the week's news with our topical quiz.
ASA reveals insurance advertising complaints
Data shows that there have been 366 complaints so far this year but the number of year-on-year complaints is falling.
Ombudsman reveals slight fall in PPI cases for start of financial year
However first quarter saw rise in enquiries.
CII apologises after complaints procedure failure
The trade body admits "it fell short of our usual high standards".
PPI complaints account for half of FOS’ workload
The ombudsman opened 36,065 new PPI cases between October and December last year.
Complaints “broadly levelling off” says ombudsman
New figures reveal 3% increase in workload for first six months of 2016.
GI complaints fall 3%
FCA reveals that non-PPI general insurance complaints fell to 296,505 between July and December 2015.
Direct Line has most FOS complaints for general insurance
Ageas and Aviva come in second and third for the second half of 2015.
Broking Break – Your Top Five
In a busy week for insurance which stories did your clicks put in the top five most read?
Insurance complaints fall 13.6%
FCA reveals a drop in the number of complaints about general insurance to 1,204,783.
Direct Line tops FOS complaints table for general insurance
Axa and Ageas complete top three at Financial Ombudsman Service.