Claims handling, with care

Many adjusting companies provide a range of services across the complete spectrum of claims to assist the insurance market and into which brokers are increasingly tapping. Mark Pierce takes a closer look at three popular choices among these services - loss adjusting, third-party administration and schemes management

As with all business relationships, it is a mutual understanding of the needs of each business and perspectives that form the basis of all dealings. In this regard, the pre-appointment - usually by way of agreed nomination with the carrier concerned - of a loss adjuster can be hugely beneficial.

For this relationship to work, it is important that the adjusters get to know the broker and gain their confidence in their ability to deliver a quality service. Once that confidence has been gained