Management
Innovation is key
The insurance sector is full of innovators, says Karen Beales
Working flexibly
Changes to legislation governing flexible working mean employers need to get up to speed with the new guidelines, explains Peter Done
Broking success: Taking on the big boys
Portmore Insurance Broker’s director Graham Jacobs tells Caitlin Morrison how the company is able to compete with the nationals and why they like complex business
Video - part two: Spring Sentiment Survey 2014
Brokers’ responses to the key issues in Insurance Age’s Spring Sentiment Survey for 2014
Video: Spring Sentiment Survey 2014
A first look at the Spring Sentiment Survey 2014 results from brokers
Leading from the front
Having the right leader in place is vitally important for a business, especially in times of expansion, says Peter Done
Broking success: Marshall the troops
Trident Insurance MD Robert Marshall on how searching for growth may mean shifting focus towards commercial lines and why he brought the broker’s compliance function back in-house. Caitlin Morrison reports
Management statistics
Keep ahead of the market with the latest stats
Unlocking the power of management information
Brokers may not be getting the most out of MI, says Jeff McCracken
Soft targets
With insurers and bigger brokers taking fraud prevention seriously, fraudsters are increasingly seeing smaller high street brokers as a ‘softer’ target, explains David Priest
Broking success: In the DNA
DNA Insurance’s directors Alf Costa and Danny Imray tell Andrew Pearce why broking is still all about meeting clients face-to-face and how their specialism in non-standard motor has helped it thrive
Broking success: Gearing up for growth
Managing director Gary Spengler and director John Lacey explain how Butterworth Spengler became the go-to broker for cycling and why growth will come from old-fashioned broking. Andrew Pearce writes
Taking ownership
Continuity, not consolidation, will help secure a lasting legacy, with employees taking a greater share of the business – but it will need a mindset change, writes James Sharp
Broking success: North of the border
The Scottish market has a lot going for it and broker Clark Thomson is ready to capitalise, managing director Ben Bailey tells Caitlin Morrison
In-depth: Digging for victory
Most brokers have had specialist risks to place, but many don’t capitalise on their new-found expertise. So how can brokers make the most of niche opportunities
Rise of the internet
Are insurance websites sophisticated enough for today’s consumer? Andrew Wormleighton asks
Meeting of minds
Until they find the right formula for how to behave and talk with each other in meetings, most leadership teams remain dysfunctional, says Brian Bacon
Broking success: Shop till you drop
The Policy Shop’s managing director Sean Byrne tells Caitlin Morrison why growing the broker’s key lines of business is more important than acquisitions
Pulling a sickie
Keeping track of sick days and making the office a happier place are just some of the ways to tackle absenteeism among your staff, writes Peter Done
Time flies
Learning to manage your time better will mean you look back on fewer squandered opportunities, says Ian Jerrum
Time to move on
Moving office mid-way through a lease can be difficult, but there are several options available, explains Matthew White
Man and machine
Ben Thornton explains how ‘man and machine’ can work in harmony, even for more complex trades
Broking success: Nothing to fear
MD Stuart Rootham explains why a focus on organic growth rather than acquisitions was the right strategy for RK Harrison Insurance Services and why the broker is not afraid of the competition
Beat the bullying
Brokers should know how to deal with workplace bullying or it could lead to huge costs, says Peter Done