Opinion: Mactavish's Bruce Hepburn on restoring trust and reforming the industry


At the start of March we launched the Mactavish Reform Agenda, a year-long conversation about the state of the UK insurance industry and whether it is truly working for the customers it serves. 

Since then we’ve had a crash course in how much our world can change in a short space of time. Some of the numbers as I write are truly astounding: £330bn of economic stimulus, a 1.75% drop in US interest rates and a recession that may see 15% of UK GDP wiped out.

This seemed to make our project

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