Aggregated assault
The Financial Services Authority's recent investigation into aggregator sites said there was 'mixed evidence' in the clarity, fairness and accuracy of information given to customers. This discussion looks into the outcome of the regulator's report and delves into how comparison sites have managed to regulate themselves so far
Was the Financial Services Authority's (FSA) report into aggregator sites inevitable?
David: Aggregators are now arguably one of the most dominant forces in the general insurance market. If the regulator did not look into their practices, then it would be failing to look at consumer protection.
Jeremy: Comparison sites are technically regulated by the FSA through financial promotions. We've taken the report seriously and believe we tick all the right boxes, but there are opportunities to improve
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