Your views on changes since regulation

Brokers' customers have not reacted positively to the changes implemented since Financial Services Authority regulation, if the responses to our survey are anything to go by.

One year on and customers are still bemused by the amount of paperwork that they receive for a simple car insurance policy.

One broker commented: "We often receive complaints regarding the amount of paperwork sent to clients as it is too much for them to read and take in. They just want to know what the premium is!" Unfor

To continue reading...

You need to sign in to use this feature. If you don’t have an Insurance Age account, please register now.

Sign in
You are currently on corporate access.

To use this feature you will need an individual account. If you have one already please sign in.

Sign in.

Alternatively you can request an indvidual account here: