Sold down the river?
We've all heard the horror stories about call centres - shouting down the phone as people can't hear you, the language barriers and the lack of understanding of your personal circumstances - so should brokers venture abroad? Liz Booth addresses some of the big questions
The problems with call centres are why brokers have made such a success out of the virtue of personal service, of knowing their customer and of being there at the right time to help them.
But the reality is that people want service 24/7 and it is hard for brokers to deliver that without help, particularly as brokers merge into larger organisations, dealing with ever greater numbers of customers.
Sarah Hefford, product development and marketing manager at Axa Assistance UK, believes it is possible
Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.
To access these options, along with all other subscription benefits, please contact info@insuranceage.co.uk.
You are currently unable to print this content. Please contact info@insuranceage.co.uk to find out more.
You are currently unable to copy this content. Please contact info@insuranceage.co.uk to find out more.
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. Printing this content is for the sole use of the Authorised User (named subscriber), as outlined in our terms and conditions - https://www.infopro-insight.com/terms-conditions/insight-subscriptions/
If you would like to purchase additional rights please email info@insuranceage.co.uk
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. Copying this content is for the sole use of the Authorised User (named subscriber), as outlined in our terms and conditions - https://www.infopro-insight.com/terms-conditions/insight-subscriptions/
If you would like to purchase additional rights please email info@insuranceage.co.uk
Most read
- Cost-of-living crisis pushes up premium finance demand
- Ardonagh strikes A$2.3bn PSC deal
- Video Q&A: Close Brothers Premium Finance MD Shaun Hooper