Claims
Fact file: What’s the story with the Ogden Rate?
The much-debated discount rate was reset at -0.25% this week, but how did we get to this point and what is the background to this highly explosive issue? Insurance Age outlines the key touchstones
In-depth - claims: Part of the service
Providing a claims function is not something every broker does, but those wanting to retain business are offering the service to differentiate themselves and add value, Martin Friel reports
In-depth - claims: The tech frontline
How can brokers use tech to manage claims and help customers prevent them? Martin Friel investigates
News analysis: Insurer staff cuts spark broker concerns
Is the raft of recent redundancies at providers a coincidence or part of a larger trend in the industry?
Insurance Hound: Most read by brokers from April to June
Which topics have been sparking brokers’ interest?
Revealed: UK Broker Awards shortlist
Find out who is in the running to win a trophy at The Brewery on 13 September.
Broker claim service “to improve” from Allianz after Bristol closure
Claims chief, Graham Gibson, insists that the closure and job cuts mainly affect personal lines as engineering and tech clients will see service improve.
Allianz redundancies continue amid claims reorganisation
The insurer is set to close its Bristol claims operation with a threat to 128 jobs as it reviews its claims business.
Mactavish names all British Steel insurers
The insurers on the panel have been revealed as the insolvent business seeks to recoup a £30m rejected claim.
In Person: Simon Cooter and Carolyn Callan, Covéa
On the 1st May Simon Cooter effectively handed over the commercial and high net worth director baton at Covea to Carolyn Callan and became in his words ‘minister without portfolio’. At last week’s British Insurance Brokers’ Association Conference…
Aviva continues to top Brokerbility members survey
Net Promoter Score used for each question to look at customer satisfaction levels.
Acturis adds Fenchurch Law expands broker service
Brokers on the software house can now use the service in the event of an insurance dispute.
Trade body calls for clarity on small claims portal
ACSO says portal, which is part of the Civil Liability Bill, has been "shrouded in secrecy".
Axa threatens 125 claims roles
The possible redundancies come amid a restructure and business “simplification” and follow 106 roles being placed at risk last month.
Which? survey reveals worst insurers for handling claims
Consumer organisation asked car and home insurance customers to rate their claims experience, with The AA scoring lowest in the car sector and RSA being rated worst in home.
Biba selects Magenta for Escape of Water scheme
The scheme offers Waterlock technology and is supported by an app.
ERS creates claims team for prestige vehicles
Product will provide brokers with access to prestige experts every step of the way.
Trade body for the claimant sector launched
ACSO says it aims to “de-toxify the so-called compensation culture”, with brokers reportedly being invited to join.
Cifas reveals 27% increase in fraudulent claims
Service for fraud prevention has also developed a campaign to dissuade consumers from insurance fraud.
SchemeServe develops claims tool
The feature is for delegated authority claims and available to brokers.
Morgan Clark joins Biba
Loss assessor becomes associate member of the broker trade body.
Momentum partners with FMG on motor claims
Service is aimed at clients with a private or commercial motor or motor fleet policy.
Using technology to give mid-market clients a corporate insurance experience
Too large to benefit from government initiatives but too small to employ their own risk managers, mid-market businesses can inadvertently find themselves taking on unexpected levels of risk. As these businesses grow and face new and increasingly complex…
LV puts 140 people at risk of redundancy
Insurer proposes changes to its claims team, affecting people in its Bournemouth, Ipswich and Leeds offices.