Insurance Taskmaster: Facing up to the collapse of Vehicle and General (1971)

Insurance Post and Verisk tasked six industry rising stars to solve some of the biggest historic challenges faced by the market over the past two centuries.

In this episode, the contestants step out of the Taskmaster time machine at the beginning of 1971.

Vehicle and General, a member of the British Insurance Association, has just run out of money and has been forcibly wound-up by the government, leaving almost one million motorists without cover.

Our contestants are told they work for a local motor broker in Manchester with a sizeable book of V&G policyholders.

Their phones are ringing off the hook with concerned customers – and there is a queue of unhappy people outside the high street office. The big question is what do they do next?

The Taskmaster contestants now have just one hour to compete with each other to come up with the most comprehensive business continuity plan.

• Who will hit the button marked ‘panic’ and drive themselves into a fluster?
• Who will offer a steady hand to steer the business onto a less rocky road?
• And who will convince the boss of the broker to put away the whisky and pull themselves together, because there are customer loyalty points to be won despite the adversity?

Watch the latest episode to find out.

While managing customers in a time of crisis may have been difficult for insurers of the past, it now could not be easier to process new policies, respond to claims, and help customers overcome any challenges virtually.

At Verisk, we offer a whole host of claims management and underwriting solutions for motor insurance customers to ensure they have a frictionless customer journey at every step of the policy life cycle.