Claims
Zurich names James Nicholson as UK CCO
Zurich has named James Nicholson as UK chief claims officer with immediate effect.
Rates rises slowed across UK insurance towards end of 2022
The pace of rate rises across UK insurance slowed down towards the end of last year, increasing by just 4% in the fourth quarter, according to Marsh specialty and global placement data.
Car premiums surge 19% in 2022
Comprehensive car insurance premiums increased sharply by 19% during the last 12 months, with UK motorists now paying £629 on average, according to the latest Car Insurance Price Index.
Aviva hit with extra claims costs from cold weather snap
Aviva has estimated that freezing weather in the UK during December will cost the insurer around £50m at a group level.
Resolving legal disputes for landlords and tenants
As mediation and other forms of alternative dispute resolution recover some lost ground, this content explains how a new process that ARAG developed in response to the Coronavirus Act, is proving every bit as helpful in the difficult circumstances…
Zurich to expand claims concierge service to commercial and SME mid-market customers from Q1
Zurich UK has launched a bespoke concierge service for its personal lines customers in a move it claimed was an industry-first.
People Moves: 16 - 20 January 2023
Keep up to date with the latest personnel moves within the insurance market.
Cost-of-living crisis to place additional regulatory focus on market
DAC Beachcroft has published its predictions for 2023, which touches on the impending implementation of the Consumer Duty and what the Financial Conduct Authority will expect of the insurance industry during the cost-of-living crisis.
Ageas makes significant changes to its UK executive team
Ageas UK has made two executive team appointments, with Rashmi Rao as chief information officer, and Stephen Linklater as claims director.
Analysts warn of further hit to UK property insurance market in 2023
Increasing weather-related claims and soaring rebuild costs will damage the profitability of UK property insurers this year, according to analytics company Globaldata.
Allianz Commercial reports detected fraud up 11.2%
Allianz Commercial has revealed it detected £70.7m worth of insurance fraud in 2022, up 11.2% on the £63.6m uncovered the year before.
FCA opens client support consultation and reiterates need for brokers to treat customers fairly
The Financial Conduct Authority has opened a consultation on protections for insurance customers in financial difficulty proposing to update guidance introduced during the Covid-19 crisis.
FCA report on insurance for multi-occupancy buildings
Following the Grenfell tragedy, the cost of buildings insurance to residential leaseholders and other property owners of multi-occupancy buildings has increased.
Brokers urged to tighten safeguards amid threat of client underinsurance backlash
Brokers are being urged to tighten safeguards amid the threat of businesses, suffering problems from underinsurance, taking legal action.
Review of the Year 2022: Michelle Taylor, Zurich head of sales and distribution
In the latest part of Insurance Age's review of the year Zurich head of sales and distribution Michelle Taylor offers her reflections on 2022 and predictions for the next 12 months.
Fair value? Which household insurers are rejecting the most claims?
Ageas, Axa UK and LV have some of the highest claims rejection rates in home insurance out of all the insurers who work with brokers, Financial Conduct Authority figures show.
The stats: Q3 - Feeling the squeeze as commercial continues to climb
Recent figures for Q3 from Acturis show policyholders remain under intense pressure as premiums rise across all business classes, reports Rachel Gordon
Pressures on fleet market push rates upwards
Figures from Acturis and opinion from market specialists indicate that fleet rates now look set to rise after many months of premium falls and stagnation.
FCA ‘haven’t thought through’ plans for PI insurers to pay millions in IFA claims
Insurers have a number of valid reasons to reject claims from IFAs who mis-sold pensions to British steel workers, according to a legal expert.
How to choose your insurance administration system
Advanced insurance administration technology promises to help insurers, MGAs and brokers to simplify processes, reduce costs and transform the customer experience.
Why motor insurance brokers should partner with an accident management company
An accident management company can offer an end-to-end, outsourced claims handling service to motor brokers, whose customers have been involved in an accident.
Gallagher calculates 40% of commercial properties underinsured
Gallagher has assessed that two in five commercial properties in the UK are currently underinsured with the problem hitting a record high.
Justice on the brink - the role of LEI in mitigating the challenges facing the UK justice system
The impact of the pandemic on schools and our health services has been widely publicised, but the UK justice system is enduring challenges every bit as acute.
FCA says insurers undervaluing cars and other items at claims stage
The Financial Conduct Authority has warned insurance firms not to undervalue items when settling insurance claims, especially during the cost of living squeeze, saying it has seen evidence the practice is happening.