Automation
Broker Expo 2026 countdown: Advice in the age of AI – why expertise matters more than ever
As technology changes how clients research and purchase insurance, the value of professional advice has never been more important. Saxon East investigates this topic ahead of a panel session at Broker Expo 2026.
Blog: Will service fall after insurer staffing cuts or is this business as usual?
As insurers make staffing cuts, Rosie Simms explores if brokers will see service levels drop or if it will be business as usual.
Ageas to almost halve its workforce with 1800 job cuts by 2029
Ageas has announced plans to cut almost half its workforce following the acquisitions of Esure and Acromas.
One Call launches new digital insurance brand Zen
Top 100 broker One Call has launched a new brand that is claimed to offer a “no-touch, fully digital customer experience”.
Interview: Hiscox UK CEO Jon Dye on plans to create a ‘bigger and better specialist’ insurer
Having joined in 2022 as UK CEO, Jon Dye has certainly made a mark in terms of the Hiscox retail arm’s results and recruitment. Jonathan Swift asks him how he plans to maintain an upward trajectory against the backdrop of a soft market and economic…
Insurtech adds former Aviva COO to board
Insurance administration software provider Genasys has appointed industry veterans Hugh Hessing and Gavin Routledge as non-executive directors.
Brokers digitally self-servicing hits 90%, Aviva finds
Brokers’ appetite for digital self-service is rising, with 90% now happy to manage business digitally, up 10% year on year, according to Aviva’s latest broker barometer.
Blog: The evolving role of AI in the insurance claims process
With it almost certain that AI is being used somewhere in the claims process, Simon Murray, head of insurance digital and business services at law firm DWF, tackles the upsides and the downsides, looks at what might come next and the key questions for…
Allianz UK profits jump 29.5% to £476.2m on the back of COR improvement
Allianz UK has reported a 29.5% increase in profit in 2025 to £476.2m (2024: £386.8m) on the back of an improved combined operating ratio of 93% (2024: 93%) as its total business volume shrunk by 0.3% to £4.66bn (2024: £4.64bn).
Survey: Rebuilding trust in commercial combined
Commercial combined etrade was meant to simplify placement. Instead, brokers say rigid systems, slow referrals and automated declines are making one of the market’s most important products harder to trade. Martin Friel reports
MGU recruits NEDs from Google and Microsoft and opens Lloyd’s box
Managing general underwriter Advanced Technology Assurance has recruited a pair of former big tech executives to its board and opened an underwriting desk in Lloyd’s.
ERS MD eyes international and motor innovation opportunities after Starr buy
While it is business as usual for ERS brokers and clients following the acquisition of parent IQUW by Starr this week, managing director Martin Hall is already spying future opportunities, especially for its motor innovation team.
Open GI CEO Badley outlines plan to attract more insurers to its panel
Open GI CEO Simon Badley has promised insurers it will make its brokers easier to deal with and more efficient to attract further providers onto its panel.
Advertising feature: Transforming multi-location property and casualty programmes
Stephen Muir, head of marketing, explains how C-Quence delivered efficiency and scale for a leading UK broker with its digital Master Programme technology.
Allianz: UK public the most concerned in Europe about automated vehicles
People in the UK are the most concerned in Europe about automated vehicles, i.e. self-driving cars, according to a new survey.
The future of SME and mid-market broker trading
At a recent roundtable hosted by Insurance Age in partnership with Eaton Gate, leading brokers examined how digitalisation, e-trading and MGAs are reshaping SME and mid-market trading.
Cullum-backed investment vehicle supports MGA’s Series A funding round
Minority Broker Partnerships, an investment vehicle backed by Towergate founder and former Global Risk Partners [now Brown & Brown Europe] chairman Peter Cullum, has backed drone specialist MGA Moonrock Insurance for an undisclosed sum.
Broker Expo Countdown 2025: Tapoly’s Janthana Kaenprakhamroy
As we count down to Broker Expo in October, we caught up with speaker Janthana Kaenprakhamroy, CEO of Tapoly, who will be taking part in a session focused on how brokers can use automation and data enrichment to improve workflows without overwhelming…
Broker Expo 2025 Countdown: Ageas’ Claire Green
As we countdown to Broker Expo in October we caught up Claire Green, director of distribution at exhibitor Ageas who explains why she is looking forward to engaging with brokers, swapping ideas and discovering where the insurer can help, as we…
Aviva launches Accept Quote functionality in mid-market push
Aviva has launched its Accept Quote functionality with brokers now able to accept regionally traded mid-market new business quotes and hold cover at the touch of a button.
Biba 2025: Insurance sector cautious on AI declining claims or determining liability
Artificial intelligence is going to have a greater role to play in claims, including larger ones, even if the insurance sector has reservations about it being used to decline claims and determine liability.