Regulation
FCA points to “remarkable” insurer failings as it launches “fundamental” market review
Chris Woolard on why the regulator felt it had to act.
Industry keen to work with FCA following dual pricing review
Biba and the ABI welcome the FCA's move, agreeing with the regulator that the market needs to work as well as possible for all customers.
FCA calls on industry to continue work on dual pricing
Regulator points to guiding principles from Biba and the ABI published in May this year.
FCA boss’ CEO letter warns of failures, dual pricing and risk of discrimination
Andrew Bailey sends pricing practices warning.
FCA to tackle dual pricing in general insurance market study
Chief executive highlights it will consider “all possible remedies” to make the market work for consumers.
Ghost brokers targeting the vulnerable through social media
The Insurance Fraud Bureau and The AA have warned of a sharp rise in fraudsters focusing on victims via sites like Twitter and Facebook.
Liberty responds to being hit by £5.3m FCA fine
Insurer no longer sells mobile phone insurance to new customers.
FCA fines Liberty Mutual £5.3m
Watchdog hits insurer for failures in its oversight of mobile phone insurance claims and complaints handling.
Complaints hit record high in first half of 2018
FCA says number of complaints about financial services firms reached 4.13 million with PPI top of the list.
Average ICO data breach fine doubles to nearly £150,000 in 12 months
Increase a “wake up call” for businesses says law firm RPC.
FCA issues third insurance scam warning in three weeks
Regulator tells public to be “especially wary” of dealing with Youcompareinsurance.
Blog: The hidden sting in the SMCR regime
Jo Chatterton of Fox Williams unpicks some of the staff management difficulties arising as a result of the regime.
Divisive whiplash and Ogden Bill passes through Commons
The Civil Liability Bill has passed through the House of Commons as the AA says it will reduce premiums for drivers but lawyers lament the move.
£3.7bn paid out on PPI since launch of FCA's Arnold Schwarzenegger campaign
The regulator said advertising featuring the actor had increased consumer understanding of PPI and led to 3.7m complaints being made.
FCA warns on clone of Ellis David Insurance Brokers
The regulator advised on fraudsters using details of authorised companies to scam customers.
FCA issues another clone broker warning
Unicominsurance.net appears to have been taken down.
FCA grants more SMEs access to FOS
Regulator also consulting on raising maximum compensation limit to £350,000.
Dual pricing – the “crack cocaine” of insurance
Experts respond to the Citizens Advice super complaint.
Opinion: Salient Solutions director Clare Ryder on the changing face of insurance
Ringing the changes: Is insurance facing the same old problems? Clare Ryder revisits the market
Bupa fined £175,000 over data security
The Information Commissioner’s Office punishes the provider after customer data ended up for sale on the dark web.
Podcast: The top five stories of the week
Insurance Age's news editor and reporter discuss the top stories for the week commencing 24 September.
FCA warns of clone firm Minsura Insurance
Car insurance fraudsters targeting people in the UK in online scam.
More than a quarter of brokers still unaware of IDD as October deadline looms
Only 8% of brokers say they “know everything they need to know” ahead of new legislation coming in on 1 October.
Biba expands political team with new role
Martin Bridges becomes corporate affairs manager with Shaune Worrall recruited as technical services manager.