Dual pricing: Working group investigates loyalty penalty

complaint

The Competition & Markets Authority (CMA) has set up a committee to examine the implementation of recommendations it made in response to the Citizens Advice super-complaint about the customer loyalty penalty.

An update from the CMA noted:  “Following the publication of the CMA’s response to the loyalty penalty super-complaint, the CMA has set up a working group to oversee the implementation of recommendations made by the CMA.

“It is chaired by the CMA and its members include representatives

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