Brexit and customer fairness dominate FCA 2019/20 plans


The Financial Conduct Authority (FCA) has published its Business Plan for 2019/20 which showed its key focuses for the year will include dual pricing and fairness for loyal customers.

Brexit planning was also listed as a prime concern. And, the regulator also revealed its planned budget for the year.

The Business Plan outlined four ongoing cross-sector priorities:

Work on firms’ culture and governance, including extending the Senior Managers and Certification Regime to all firms Ensuring the

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