Brexit and customer fairness dominate FCA 2019/20 plans
The regulator’s Business Plan revealed a focus on “fair treatment for existing customers” amid dual pricing investigation and warned orderly transition post-Brexit is an “immediate priority”.
The Financial Conduct Authority (FCA) has published its Business Plan for 2019/20 which showed its key focuses for the year will include dual pricing and fairness for loyal customers.
Brexit planning was also listed as a prime concern. And, the regulator also revealed its planned budget for the year.
The Business Plan outlined four ongoing cross-sector priorities:
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