TCF reviewed
Q. My co-director wants me to review whether we treat customers fairly. If we did not we would have no business, so what more can I do?
Do not let falling foul of the Financial Services Authority cause your business to suffer. Treating Customers Fairly features high on the FSA's agenda.
I would draw your attention to the 64-page guidance document that the FSA published in July. This sets out its views and does indicate that there is a good deal of work that still needs to be done. You can download a copy from the FSA website.
I suspect that you adopt many of the TCF principles into your running of the business but they are not
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