Blog: Why trust is so important in insurance
Seb Maley, of Qdos Group’s insurance division, says brokers must work harder to build trust with their customers.
Trust is everything. You and I buy based on trust every day, and that goes for whether we’re buying a house, a car or insurance. But when it does come to insurance, I believe trust is lacking. And I’m not alone in thinking this either. 2017 PWC research revealed that 74% of insurance CEOs view lack of trust as a threat to growth – more than in any other industry surveyed.
The whole concept of insurance makes it difficult for brokers to build trust with customers. Insurance isn’t always a choice
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