Financial Ombudsman Service (FOS)
Blog: Beware of the FOS
Ian Mason, of Gowling WLG, considers the impact of the compensation limit increase to £350,000.
FCA increases Financial Ombudsman Service compensation limit to £350,000
The change will see the limit go up from £150,000 from 1 April and could keep going up annually.
FCA finalises no deal Brexit guidance
Regulator clarifies rules around Gibraltar-based firms.
FOS consulting on near doubling of levy
Ombudsman looking for 28% increase in income for 2019/20.
Review of the year: March 2018
As we moved into spring brokers were interested in the names of the top five most complained about insurers, Axa inking a $15bn deal with XL, the collapse of CBL and Alpha as well as mergers and acquisitions.
FCA cancels broking firm's authorisation
Larksway Investments was stopped from providing insurance broking services in September 2017.
FCA prepares for no deal Brexit
The watchdog has published a set of proposals to prepare for the possibility of leaving the EU without an implementation period.
Blog: Should brokers be concerned?
Ann Peel poses the question as more SMEs will be able to complain to the Ombudsman.
FCA grants more SMEs access to FOS
Regulator also consulting on raising maximum compensation limit to £350,000.
Quizzical questions: 1 June 2018
Test your knowledge of the week's news with our topical quiz.
FOS reveals “600-700” complaints on telematics insurance last year
Ombudsman gives update after highlighting growth in “black box” complaints in annual review.
Insurance complaints to Financial Ombudsman hold steady in 2017/18
But organisation warns over loyalty and telematics complaints.
Biba 2018: FCA pledges “perennial” client money focus
The regulator spoke at a panel session on how customers are at the heart of the broker business at the Biba conference.
Blog Spot: Two sets of claims statistics
Spoiler alert – this blog contains statistics.
FOS reveals top five most complained about insurers
Total number of new general insurance complaints fell by 16% in second half of 2017.
FCA consulting on widening access to FOS for SMEs
Consultation runs until April with rules set to be announced this summer.
PPI complaints on the rise following FCA advert, says the FOS
Two-year campaign encourages customers to act before complaints deadline in August 2019.
Broking Break - Your Top 5
Insurance complaints, Ogden and acquisitions all hit the headlines and made up your top five stories this week.
Direct Line Group most complained about insurer
Figures from the Financial Ombudsman also put Aviva, Ageas, Axa and RSA into the top five most complained about providers.
Ombudsman reveals slight fall in PPI cases for start of financial year
However first quarter saw rise in enquiries.
PPI complaints account for half of FOS’ workload
The ombudsman opened 36,065 new PPI cases between October and December last year.
Complaints “broadly levelling off” says ombudsman
New figures reveal 3% increase in workload for first six months of 2016.
Complaints up at Financial Ombudsman Service for 2015/16
FOS reveals level of complaints upheld in different insurance business lines.
Expertise from A-Z - Personal injury reform: Brave new world?
Claims management companies are to come under the remit of the Financial Conduct Authority. What effect will this have on the sector?