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Review of the year: March 2018

Review of the Year 2017 - March

As we moved into spring brokers were interested in the names of the top five most complained about insurers, Axa inking a $15bn deal with XL, the collapse of CBL and Alpha as well as mergers and acquisitions.

We take a look at the top five stories that got brokers talking in March 2018.

FOS reveals top five most complained about insurers
The top five most complained about insurers in the UK in the second half of 2017 were Direct Line Group, under the name UK Insurance, followed by Aviva, RSA, Ageas and Axa, according to figures published by the Financial Ombudsman Service (FOS). The FOS revealed that Direct Line received 1,387 new general insurance complaints (which excludes payment protection

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End of Year Review 2025: Axa Retail’s Matt Field

Matt Field, intermediary director at Axa Retail, hails the insurer’s domestic violence proposition; keeps a keen eye on its NPS; and predicts new entrants to shake up the retail personal lines market, with a particular focus on data and technology.

North West broker hits £20m GWP

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End of Year Review 2025: Bspoke’s Craig Morgan

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