Financial Ombudsman Service (FOS)
FCA issues clone broker warning
The Financial Conduct Authority (FCA) has issued a warning against dealing with KBP Insurance Service Limited as it is not authorised to carry out regulated activities in the UK.
PPI complaints soar as FOS cites 'unprecedented levels'
Lloyds TSB has topped the list of payment protection insurance (PPI) offenders in the second half of 2012, with 42,195 complaints.
PPI complaints quadruple to six figures
The Financial Ombudsman Service (FOS) has confirmed it received 145,546 complaints about payment protection insurance (PPI) in the three months to December 2012.
Barclays overtakes Lloyds as biggest PPI offender
Barclays Bank has overtaken Lloyds TSB as the source of the most payment protection insurance (PPI) complaints, according to figures from the Financial Ombudsman Service (FOS).
Insurers named and shamed by FOS
UK Insurance, part of Royal Bank of Scotland, racked up the highest number of general insurance complaints referred to the Financial Ombudsman Service (FOS) according to new figures.
Record number of complaints to Ombudsman as PPI continues to dominate
The Financial Ombudsman Service has received a record number of complaints for the fifth year in a row as complaints about the selling of payment protection insurance (PPI) continue to pour in.
FOS reveals PPI complaints halved in H2 2011
The Financial Ombudsman Service (FOS) received a total of 106,193 complaints between 1 July and 31 December 2011, and figures show that Barclays Bank was by far the biggest culprit in terms of payment protection insurance (PPI) complaints.
PPI complaints soar by 57%
The Financial Ombudsman Services (FOS) has revealed that the number of payment protection insurance (PPI) cases it received increased to 30,301 in the final three months of 2011.
FOS proposes changes to case fee structure
The Financial Ombudsman Service (FOS) has launched a consultation aimed at changing its case fee structure.
FOS to introduce £350 PPI surcharge
The Financial Ombudsman Service (FOS) has revealed plans to introduce a supplementary case fee of £350 from April 2012 for firms that have more than 25 payment protection insurance (PPI) complaints.
Consumer champion slams travel insurers
An investigation by Which? has revealed that nearly one third of its members who told their travel insurance provider about a medical condition after taking out a policy had to pay a higher premium or had their cover removed.
ABI questions Ombudsman's publishing policy
The Association of British Insurers (ABI) has questioned the Ombudsman’s policy of publishing all its decisions.
New FOS chair expects "record levels" of customer demand
The Financial Services Authority (FSA) has today announced the appointment of Sir Nicholas Montagu as the new chairman of the Financial Ombudsman Service (FOS).
FOS mulls budget expansion as PPI claims hit record high
The Financial Ombudsman Service (FOS) has warned that the rate of payment protection insurance (PPI) claims has climbed “steeply” to over 3,000 a week.
Broker subsidiary comes under fire for cancellation policy
Brightside subsidiary, Ecar, has come under fire for refusing up to 25% of applications for motor insurance following an investigation by Radio Five Live.
New PI product for property agents hits the market
Property insurance broker Deacon has developed a new professional indemnity insurance product for managing agents.
Ombudsman reports sharp drop in PPI complaints
The Financial Ombudsman Service (FOS) has revealed a 66% drop in payment protection insurance (PPI) complaints in its quarterly complaints report.
Which? hits out at claims management companies over PPI
Which? has slammed claims management companies (CMCs) for providing “all too common” misleading advice, unfair contract terms and a lack of transparency about fees after an investigation into payment protection insurance (PPI).
FOS names and shames PPI providers
The Financial Ombudsman Service (FOS) has named the providers of payment protection insurance (PPI) cases as it announced that complaints more than doubled to 98,632 in the first six months of 2011 compared to the second half of 2010.
PPI complaints soar to new high
The Financial Ombudsman Service (FOS) has revealed it handled 98,632 new complaint cases for payment protection insurance (PPI) in the first six months of 2011, more than double the total of 46,275 in the previous half year.
PPI payments hit £215m in first half of 2011
The Financial Services Authority (FSA) has revealed that consumers who complained about being mis-sold payment protection insurance (PPI) received £215m from firms in the first six months of 2011.
Brokers suing clients over contested complaints could breach TCF
Brokers that sue clients for complaining could be in breach of Treating Customer Fairly (TCF) principles.
PPI mis-selling crisis strikes Ireland
The Irish Central Bank has launched an investigation into the mis-selling of payment protection insurance on loans.
New quarterly FOS data indicates PPI complaints set to double
The Financial Ombudsman Service’s (FOS) data for the first quarter of the financial year 2011/2012 has revealed that it received over 81,000 complaints – more than double the number received in the same period last year.