Biba 2018: FCA pledges “perennial” client money focus

customers

The regulator spoke at a panel session on how customers are at the heart of the broker business at the Biba conference.

The Financial Conduct Authority advised that oversight of how brokers handle client money is a continual focus at a seminar exploring ‘Customers – at the heart of our business’.

The session at the Biba 2018 conference examined the latest customer issues from the perspective of the FCA, the Financial Ombudsman Service (FOS), and the Financial Services Compensation Scheme (FSCS).

Asked if how brokers handle client money was a concern following One Call’s recent fine, Keith Jackson, director of

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