Aviva
Most complained about insurer revealed
Data from the Financial Conduct Authority highlighted the most complained about providers and brokers.
David Christmas swaps Bennett Christmas for Broker Insights
InsurTech Futures: Christmas' move to Fraser Edmond's start-up follows Ethos Broking's deal to buy Bennett Christmas Group, as Jon Elstone also joins from Swinton.
Video: Commercial claims - what do customers want?
Aviva's Vanessa Millar discusses how brokers and insurers can work together to help commercial clients to have the best claims experience.
Broking Break - Your Top Five
This week brokers have wanted to read all about the latest high profile people moves.
Quizzical questions: 27 September 2019
Test your knowledge of the week's news with our topical quiz.
Bayles pledges continued broker focus after Aviva management reshuffle
Aviva chief distribution officer, Phil Bayles, says new commercial lines structure will make it easier for brokers to know where to go.
Aviva continues management shuffle
Interim CFO Jason Windsor is appointed permanent CFO following regulatory approval amid a change that will see UK GI managing director, Rob Townend, exit.
Rob Townend to leave Aviva
The UK GI managing director is set to exit as the insurer reveals management changes amid GI and life split.
Blog: The importance of claims
Aviva's Victoria Keating explores how claims are changing in mid-market and outlines what good service looks like.
Aviva adds former RSA chief financial officer as NED
George Culmer has previously worked at Lloyd's Banking Group, RSA, Zurich and Prudential.
Dive In 2019: Gender equality top priority in insurance
Research from Dive In also reveals that mental health is a key issue in the UK.
InsurTech UK welcomes 17 new members
InsurTech Futures: Addition of Aon and Digital Partners has helped the trade body grow to 86 members.
Quizzical questions: 6 September 2019
Test your knowledge of the week's news with our topical quiz.
Aviva takes Erica Arnold from Zurich for COO position
She replaces Nick Amin who is set to move from his role as group chief operations and IT officer to supporting work on the firm’s strategic review in Asia.
In-depth - health & social care: Broking with benefits
Is private healthcare and employee benefits a healthy opportunity for brokers?
News analysis: Dual pricing debate rolls on
Brokers look at fixed pricing as research shows vulnerable customers affected more by loyalty penalty
In-depth - health & social care: Insuring the carers
With an ageing population and a looming funding shortfall, how can brokers help social care providers?
Honcho launches ‘reverse auction’ app
InsurTech Futures: The car insurance app aims to reduce costs for young drivers.
Latest Ogden rate change will cost the industry over £160m
Insurers have revealed the impact from the change in the discount rate to -0.25%.
Broker Expo 2019: Q&A with Aviva's Dave Carey
Carey, head of mid market UK at Aviva, explains what attendees can expect from his session on 7 November.
Is the industry doing enough to stop ghost broking?
With ghost broking back in the news, commissioning editor Laurence Eastham asks a panel of five experts what the industry can do to tackle the problem.
The Insurance Age Podcast: 9 August 2019
The Insurance Age team unpick the most recent and most popular stories.
Aviva pledges no market exits
CEO of general insurance Colm Holmes says life and GI split is going "smoothly" and discusses premium drop in "choppy" personal lines market as MD of intermediaries Phil Bayles pledges that Aviva will not exit any business lines.
Aviva UK GI profits fall in first half of 2019
Provider says results were impacted by bringing the GI business together with UK Digital, as it moves ahead with its cost reduction plan.