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ESG Round-up - July 2022

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Insurance Age rounds up the key stories from the insurance sector’s environmental and social governance agenda, featuring Aviva, Brit Insurance, Romero Group and Partners&.

Aviva joins Sign Live to offer BSL interpretation for customers

Aviva is providing customers with the ability to communicate using British Sign Language when calling the company through a new partnership with interpreting service Sign Live. The free initiative enables Aviva’s home and motor insurance customers to connect via video with a certified BSL interpreter who can provide a two-way translation and enable a real-time conversation with an Aviva representative.

BSL users who have never

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Broking Success: One team

James Godsall, managing director of generalist broker Jukes Insurance, on bringing teams together and maintaining a high street-type presence while moving the broker to 50/50 commercial and personal lines.

Interview: Keith Hector, Covéa

Keith Hector, commercial lines director at Covéa, looks to make e-trade limits more flexible, highlights “buoyant” schemes business, and teases new products as he targets £200m GWP in 2025.

Meet the MGA: Arkel

Chief underwriting officer Kris Lee outlines why data and people are key to Arkel’s success, none more than recent recruits Matthew Donaldson and Steve Lewis, and how its ‘dream team’ will take it to new heights in a ‘pivotal’ 2025 as it aims to become a multi-line, digitally led £100m MGA.

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