Speaking volumes

The results of Provident's fraud detection solution set an impressive standard for the industry. Liz McMahon finds out how, since Digilog's introduction, the insurer has trebled its detection rate for false claims

According to the latest figures from the Association of British Insurers, what used to be referred to simply as theft but is now more accurately referred to as fraud, costs insurers £1.9bn a year.

In an industry where there is often little unanimity, the rising level of fraud is one thing everyone can agree upon. And fraudulent claims are not only burning a hole in the pockets of the insurers - they bump up every individual's premium by an uncomfortable £44.

Experts may claim the recession has