Consumers expect action on dual pricing, reports CII
CII survey highlights there is more for the industry to do to tackle the loyalty penalty.
Consumers expect to see action on dual pricing if insurers want to keep their business, according to the latest Chartered Insurance Institute (CII) trust index.
The poll showed that the biggest opportunity for insurers to improve their performance for consumers is in relation to customer loyalty. This was ranked as more important than price.
The index surveyed 1,000 people about their experience of motor, buildings and travel insurance and 1,000 small and medium-sized businesses about motor
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