QBE adds live chat feature to its FastFlow platform

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QBE has introduced live chat to its e-trade platform, FastFlow, in a move to help brokers respond to clients faster.

The provider stated that live chat will initially be trialled on five products – Minibus, Mini Fleet, Business Combined and Cybercrime – with the intention of adding it to other products soon.

According to QBE, it has already launched live chat on various broker platforms last year and in the last 12 months the SME team has handled 7,900 chats.

The insurer detailed that

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