FSA defends helpdesk against broker criticism

The Financial Services Authority (FSA) has defended its helpdesk service against allegations of delays and poorly trained staff.

A broker in Glasgow told Insurance Age that the FSA had failed to respond to his query more than a month since lodging it. The broker, whose query concerned introducers and when they have to be registered, phoned the FSA's call centre in Durham and was told to email the question through.

He said: "The call centre operator was polite enough but all she could do was

Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.

To access these options, along with all other subscription benefits, please contact [email protected].

You are currently unable to copy this content. Please contact [email protected] to find out more.

To continue reading...

You need to sign in to use this feature. If you don’t have an Insurance Age account, please register now.

Sign in
You are currently on corporate access.

To use this feature you will need an individual account. If you have one already please sign in.

Sign in.

Alternatively you can request an indvidual account here: