Processing - Changing the rules of the game
Brokers are in the front line when insurers' antiquated claims processes lead to delays - but Maneeza Malik believes that modern business rules management (BRM) approaches could transform providers' systems
The ability to process claims quickly and cost-effectively is critical if an insurer is going to maintain its competitive edge. Surprising, then, that insurers seem content to struggle on with slow, paper-based systems - hampering profitability, limiting business agility, and, most importantly, damaging customer relationships.
By its nature, claims processing has been a very manual, labour-intensive operation. Claims management is also a rule-intensive process, since it is largely based on
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