Many in the insurance sector will have strong, and not necessarily favourable, opinions of Bruce Hepburn, but the outspoken Mactavish CEO tells Martin Friel that the consultant’s criticisms of brokers could lead to a fairer and more profitable industry
Body urges industry to work on product governance, improving advice processes and establishing an approach to pandemics.
Departure follows the outcome of an external investigation into “workplace communications” after a female employee reportedly complained to the QBE board.
The Bristol-based broker is the latest business to join the Chartered Insurance Institute scheme.
CII survey shows SMEs and consumers valued loyalty over knowing what an insurance policy covered and excluded, as body suggests experiences with claiming for coronavirus-related losses will impact trust in the sector.
Nick Turner, also a director at NFU Mutual, was stopped from attending the annual CII president's dinner after the provider banned staff from attending events with more than 100 guests.
The ‘Chartered Insurance Underwriting Agent’ title is available to both individuals and businesses.
CEO John Neal has emailed staff about appropriate conduct as party season kicks off after a year of revelations of sexism, harassment and donut-related smut.
Research from Ecclesiastical shows that brokers working for national networks are significantly more likely to experience a mental health issue than brokers working for regional and provincial brokers.
Insurers have promised to provide flexible working for staff and pledged to be inclusive about customers' financial lives.
Former Lloyd's CEO, Inga Beale, called on brokers to examine policy wordings for gender bias.
Behavioural economist, Mark Pittaccio, said that having a conversation with a broker is a shortcut for clients, as they may not read the entirety of their insurance policy wordings.
New member of Biba focuses on insuring high net worth and niche personal lines clients.
Decision follows consultations which saw over 90% of the market support the idea to merge its Board and Council.
Regulator used a Dear CEO letter to raise concerns about whether staff feel able to speak up about poor practices and unidentified risks within their firms.
Experts are concerned about the case's impact on the reputation of insurance. Nawaf Hasan has also requested an apology from Gallagher after "fat complicated arab" comments.
Staff poaching claims brought against Ardonagh were dismissed in Friday’s judgment but one case of solicitation was upheld.
Gallagher has agreed to pay £3.1m towards the defendants' costs.
GRP survey highlights that customers choose brokers based on professionalism and recommendation.
Organisation has committed to specific principles involving mental health such as talking about mental health and well being at board meetings at least twice per annum.
Market unveils modernisation strategy and aims to build the most advanced insurance marketplace in the world.
Promise was made by Biba's CEO, Steve White, at an event at the Dive In festival, days after [email protected]’s launched its toolkit.
The Dive In Festival organiser says the toolkit examines the context and strategy for collecting data on the road to more diverse and inclusive workplaces.
Experts welcome the culture survey and suggest change is “badly” needed to tackle “deep-rooted cultures and complexities”.