Claims
Interview: Tigi Singhateh and Adrian Best, Invicta Insurance Services
Since coming on board in 2022, Invicta Insurance Services’ leaders have doubled the size of the business, despite having to deal with a fraudster. With the now ex-employee jailed and the case firmly behind them, they are targeting doubling again.
Meet the MGA: Arrow Risk Management
Arrow Risk Management CEO Jon Godfray explains how the MGA combines decades of expertise, cutting edge technology and underwriting excellence to create what he hopes the market recognises as a ‘quality shop’.
No punching the air, just a sense of relief – broker leaders on ex-employee fraudster being jailed
On 20 November this year ex-Invicta Insurance Services employee Leon Price was sentenced to a total of five years and three months in prison for stealing over £133,000. The broker's managing director Tigi Singhateh and operations director Adrian Best…
End of Year Review 2025: Commercial Express’ Duncan Pritchard
Commercial Express founder and managing director Duncan Pritchard bemoans inconsistent claims service and suggests ‘Rizzilience: Confidence in a Changing Market’ for the 2026 Biba Conference theme.
Government’s motor insurance taskforce report sparks ‘fudge’ and ‘credible job’ reactions
The government has published its Motor Insurance Taskforce Report, whose work has been both praised as a “credible job” and slammed as “rehash” and a “fudge”.
End of Year Review 2025: Claims Consortium Group’s Rob Stewart
Rob Stewart, commercial director at Claims Consortium Group, hails the surge of tech talent joining traditional broking groups and hopes for a ‘proper summer holiday’ next year.
End of Year Review 2025: Granite Underwriting’s Jay Rennie
Jay Rennie, head of specialist products at Granite Underwriting, calls out the withholding of claims histories in the fleet space and dusts off the bucket hat, cagoule and samba trainers to spend an evening with Liam Gallagher.
Don't let fraudsters steal your Christmas cheer
The festive season should be about family, food, and fun - not fraud. Yet, as online shopping surges in December, scammers are working overtime. This blog sheds light on the latest fake purchase confirmation scam and reg flags to watch for.
Claus for concern: Is Santa trespassing?
When he enters your home, is Father Christmas actually trespassing? If he does so without your expressed permission, could he be prosecuted? Louise Newbould-Walton, Senior Associate Solicitor at ARAG Law, explains what you need to know about the laws…
Employment tribunal backlog balloons as Lords consider Employment Rights Bill
The backlog of employment tribunal claims waiting to be heard has increased by more than a quarter over a year, according to data released by His Majesty’s Courts and Tribunal Service (HMCTS). This blog outlines why the backlog has significant…
Podcast: Reid and Clegg present Double Indemnity – episode four, Intact’s Ken Norgrove
Industry provocateurs Stuart Reid and Toby Clegg interview Intact Insurance CEO Ken Norgrove in the latest edition of Insurance Age’s Double Indemnity podcast series.
Allianz hails mini-fleet progress as NCD conversion returns to Acturis
Allianz will be rolling out mini-fleet through Bravo Digital Trader next year, Insurance Age can reveal, following on from reinstalling an NCD conversion service on Acturis via imarket business this month.
FCA updates on Premier Insurance Company administration
The joint administrators of Premier Insurance Company Limited plan to end policies on 1 December 2025, meaning customers must arrange alternative valid insurance cover for their vehicles, the Financial Conduct Authority has confirmed.
IFB appoints Zurich’s Clayton as chair
The Insurance Fraud Bureau has named Scott Clayton, head of claims fraud for Zurich, as chair, stepping into the role on 1 January 2026.
MGA Rokstone launches cyber unit
Managing general agent Rokstone has launched a cyber division, recruiting Debbie Hobbs who will join in 2026 following completion of her notice period.
Dishonest tactics
In this content, Hector Stamboulieh, in house counsel at ARAG Legal Services UK, sheds light on how “shotgun effect” allegations of fundamental dishonesty, now relatively common in personal injury claims, are starting to drift into clinical negligence.
ABI: fraudulent insurance claims topped £1bn again in 2024
The Association of British Insurers has revealed the value of detected fraudulent general insurance claims hit £1.16bn in 2024, up 2% from the previous year (2023: £1.1bn).
Meet the MGA: rrelentless
Looking to shift the agenda from reactive claims handling to proactive data-driven risk prevention, Gary Gallen, founder and CEO of the rradar group of companies, pictured, outlines his plans for its MGA rrelentless including product diversification and…
FSCS reveals early forecast of no broker levy in 2026/27
The Financial Services Compensation Scheme has indicated brokers will not have to pay a levy in 2026/27 which would keep the rate at zero for the fourth year in a row.
Biba welcomes government plan to move to ‘total signposting’ for insurance
The British Insurance Brokers’ Association has welcomed the Financial Inclusion Strategy from the government that outlines a new signposting initiative to help people find the most appropriate insurance.
Cyber claims payouts up 230% – ABI
Cyber claims payouts have increased 230% year-on-year to £197m in 2024, according to the Association of British Insurers.