Claims
Blog: The evolving role of AI in the insurance claims process
With it almost certain that AI is being used somewhere in the claims process, Simon Murray, head of insurance digital and business services at law firm DWF, tackles the upsides and the downsides, looks at what might come next and the key questions for brokers.
Soft market a ‘critical opportunity’ for brokers to tackle underinsurance
Brokers are increasingly seeing their role as pivotal in fixing underinsurance, with 87% agreeing they should proactively address it, up from 80% last year, according to Aviva.
News analysis: Will NCDs for fleets catch on, and what does the future hold for the CV sector?
Last year, Zurich Insurance announced it was enhancing its SME e-trade fleet offering by accepting no claims discount (NCD) claims history in response to broker demand. Saxon East examines the ramifications of this move – and explores other dynamics…
Coalition claws back £16.4m of policyholders’ stolen funds in 2025
Cyber insurer Coalition recovered £16.4m in stolen funds for policyholders around the world last year, with an average recovery of £152,053.
Potholes and the law: Who's liable when Britain's roads fail?
The RAC’s latest Pothole Index confirms that Britain is now contending with over one million potholes. Jeanine Borg, Associate at ARAG Law clarifies the legal position around damage caused by potholes and the possible repercussions for those who seek to…
FCA sets four targets in its inaugural regulatory priorities report
The Financial Conduct Authority has issued its first regulatory priorities report for insurance as it switches away from penning portfolio letters.
Property insurance payouts hit record £6.1bn in 2025 – ABI
Insurers paid out £6.1bn in property claims in 2025, the highest annual total on record, according to the Association of British Insurers.
Trim trouble: What you can do after a salon slip-up
What rights do you have if you don’t like your new hair style? Grace Hughes from ARAG Law, has all the information you need to know about your rights and what you can do if your dream makeover turns into a nightmare.
QuestGates: 2025 vehicle theft reduction should be welcomed by brokers
‘All vehicle’ thefts fell by 11.36%, from 102,240 in 2024 to 90,625 in 2025, according to analysis of the Driver and Vehicle Licensing Agency data for 2025 by loss adjusting firm QuestGates.
Motor claims hit £11.9bn in 2025
Motor insurers paid out £11.9bn in claims last year, according to data from the Association of British Insurers.
Ecclesiastical uncovers £3m of fraudulent claims, down on 2024
Ecclesiastical Insurance has reported it uncovered £3m in fraudulent claims during 2025, down from the more than £4m detected in 2024.
Blog: Four cyber threats brokers can’t afford to ignore in 2026
Tom Draper, managing director of Coalition UK, assesses four threats that show the dynamic nature of cyber risk to brokers and their clients, highlighting cybersecurity cannot be a once-a-year questionnaire or a box-ticking exercise at renewals.
Roundtable: Transforming risk management in commercial insurance
From AI and sensors to board-level governance and SME engagement, an Insurance Post roundtable held in conjunction with RiskSTOP delved into how insurers and brokers can help businesses navigate a complex risk landscape and strengthen loss prevention…
Customer empowerment levels rising, says Aviva’s Storah
Aviva has seen an “increasing level of empowerment” among customers as the usage of artificial intelligence for research rises, according to Jason Storah, CEO of GI at the insurer.
Blog: Claims standards are tightening, but rebuild costs are the real stress test
Claims handling is under regulatory scrutiny again, but the economics of rebuilding may be shaping home insurance outcomes just as much. In this blog, Matthew Ward, senior surveyor at RebuildCostASSESSMENT.com, explains why sums insured deserve renewed…
Laker named loss adjuster CEO as it realigns into four business areas
Loss adjusting and claims management business QuestGates has announced the promotion of long standing director Greg Laker to the role of group CEO as part of a ‘realignment’ of its senior leadership team.
Blog: How the regulatory axe could fall in 2026
Isabella Macfarlane, head of London Markets at Insurance Compliance Services, explores how the Financial Conduct Authority may address its priorities in 2026.
Fenchurch boss highlights importance of risk education and opportunities for 2026
Fenchurch Insurance Brokers managing director Jamie Coyne plans to hit the £27m GWP mark in 2026 shifting away from smaller premium accounts, as the broker targets expansion in construction and sees opportunities in food and drink, and manufacturing.
Interview: Phil Barton and Ewan MacDonald, Partners&
Partners& leaders Phil Barton and Ewan MacDonald on phase three of the broker as it hits profitability ahead of schedule and plans to near double in the next three years.
Chubb to reduce global headcount by 20% through digital transformation
Chubb has estimated its digital transformation programme will reduce its global headcount by circa 20% within 3-4 years.
Interview: Tigi Singhateh and Adrian Best, Invicta Insurance Services
Since coming on board in 2022, Invicta Insurance Services’ leaders have doubled the size of the business, despite having to deal with a fraudster. With the now ex-employee jailed and the case firmly behind them, they are targeting doubling again.