Motor insurance has remained in the top five most-complained-about products with buildings insurance also joining the list, according to the Financial Ombudsman Service as it released data for October to December last year.
Allianz has created an in-house financial lines claims team for the first time, focusing on directors & officers and professional indemnity business.
Widely seen as a personal problem, diminishing access to justice also severely impacts businesses. Tony Buss, managing director at ARAG explains how the justice gap has become a major issue for companies in the UK and what brokers can do to help.
Independent insurance research consultancy Gracechurch has awarded its Service Quality Marque to Allianz, Chubb and Ecclesiastical for UK regional claims.
Managing general agent Qlaims has announced founder Malcom Harvey has retired.
Policy Expert owner Qmetric lost £41.06m last financial year ahead of being bought by the Abu Dhabi Investment Authority, which has gone on to invest £35m in the business.
Pushing forward on technology and innovation will be front and centre this year, according to global real estate practice leader at Lockton, Ben Warman, who also revealed his expectations on market hardening in 2024.
The British Insurance Brokers’ Association has unveiled three claims guides for members to use, to help customers better navigate the claims process for home, motor and travel insurance.
ARMD, an insurtech, has formed a managing general agent to target brokers interested in the £6.5bn UK tradespeople insurance market.
The Financial Ombudsman Service received 4,036 complaints about car and motorcycle insurance between July and September driven by disputes over vehicle valuation, customer service issues, and delays in claim settlements.
An ex-RSA employee has been jailed for stealing customer details and selling them to claims management companies.
EY has revised its prediction for the UK motor insurance market and now expects this year will be the worst since 2010 with a net combined ratio of 114.6%.
The average quoted home insurance price increased by 36.1% in a year to October, the highest annual rise on record, according to the latest Consumer Intelligence Home Insurance Price Index.
Research by Aviva has found one in five businesses have been victims of a cyber-attack in the past year, with only 17% of small businesses having a cyber policy in place.
Launched into the UK in October, chief underwriting officer Alex Jomaa explains why managing general agent Onda is on a mission to simplify and demystify cyber insurance for both brokers and customers alike.
Consumers are being urged to be extra cautious when searching for their insurer or broker online.
Aviva has revealed that it uncovered more than 9,250 instances of fraud in 2022 – saving customers £120m.
The Financial Services Compensation Scheme has maintained plans to keep general insurance brokers’ contribution to zero this year, and forecast that this will remain the case in the 2024/25 financial year.
The average price of motor insurance increased by 29% in the third quarter of 2023, compared to the same time in 2022, reaching a record level £561, according to the Association of British Insurers’ Motor Premium Tracker.
Five top 100 UK broking groups have pledged to end sharing building insurance commissions with landlords and to cap fees. However, many others have not signed up including Gallagher UK who has refused to back the pledge in its existing version over…
The UK home insurance market faced the worst performing year on record in 2022 with a loss-making net combined ratio of 122%, according to EY’s annual UK Home Results Analysis.