Claims
Intact’s Chris Brian on helping brokers unlock new opportunities
At Broker Expo 2026, conversations will inevitably focus on one of the industry’s biggest priorities: finding easier, more effective ways for brokers to place business while still accessing the expertise and service their customers need. Intact director, commercial lines sales Chris Brian explains that is exactly why it will be in Birmingham this month.
Poor claims experiences impact broker placement as Travelers tops satisfaction list
Half of brokers who have had an unsatisfactory commercial insurance claims experience are unlikely to place business with the same insurer in the following 12 months.
Beyond the policy – where brokers add the greatest value
Broker Expo 2026 Countdown: Building strong client relationships is more important than ever, with brokers focusing on risk management, claims support, specialist guidance and facilitating connections in their communities. Ida Axling investigates this…
Ex-police officer jailed after ‘crash for cash’ scam
A former police officer has been jailed for more than four years for his part in a scam where fraudulent personal injury claims were made after deliberate vehicle crashes.
Beyond the balance sheet – what makes a great brokerage today?
Broker Expo 2026 Countdown: Financial performance remains critical, but today’s most successful brokerages are increasingly defined by far more than turnover alone. Saxon East investigates this topic ahead of a panel session at the event.
Advice in the age of AI – why expertise matters more than ever
Broker Expo 2026 countdown: As technology changes how clients research and purchase insurance, the value of professional advice has never been more important. Saxon East investigates this topic ahead of a panel session at the event.
Aviva updates financial lines products to make them ‘more relevant’
Aviva has refreshed its management liability proposition, claiming it has introduced broader protection, greater flexibility and clearer policy wording to help businesses respond to changing risks and challenges.
International insurer names third UK CEO in nine months
Sompo International has announced that Nicolas (Nic) Berg is to take over as CEO of its UK insurance business, effective 1 October, subject to regulatory approval.
Infographic: The UK’s rebuild cost gap is changing
In 2026, just 8% of UK properties are insured for the right amount. Based on data from 46,917 rebuild cost assessments completed, this infographic sheds light on the accuracy of building sums insured for residential and commercial properties, plus the…
Brokers should use tech to ‘find an excuse’ to boost client touch points
Technology has never made it easier to find an excuse for brokers to reach out to clients, but the frequency of touch points should mostly be dictated by the customer.
Landlord update - September 2026
ARAG's latest landlord series explores some of the key challenges facing property owners today, from disrepair claims and mould prevention to tenant management and the impact of the Renters' Rights Bill.
Blog: Brokers to lead in home insurance as subsidence impact rises
Brokers are ideally placed to lead the home insurance charge as the risk of subsidence becomes all too frequent.
FCA defends Consumer Duty to House of Lords Committee
The Consumer Duty has “teeth” and is delivering better outcomes, David Geale, executive director of consumers, payments and competition at the Financial Conduct Authority, has told a House of Lords Committee.
Martin aims for top corporate spot with Aviva Premier
Aviva leader Dave Martin explains why after expansion in digital, SME and mid-market, targeting top of the table in the corporate insurance space is the logical next step on the journey, and how its new proposition will deliver for the changing needs of…
Meet the MGA: Lumara
Having helped set-up one MGA in Arista two decades ago, Lumara CEO David Aslin explains why he is going again, seeking to be a top three partner with its brokers through a combination of expertise, flexible products and agency exclusivity.
QuestGates makes second purchase in two months
QuestGates has bought Richard Hartley Partnership, a specialist claims provider focused on complex losses in the power and construction sectors, just weeks after snapping up Manchester-based Howell Wild.
Admiral profits back 18% as CEO describes market as “more challenging”
The UK’s largest personal lines insurer Admiral has reported an 18% decline in group profit before tax to £429.2m (H1 25: £521m) in its half year results today.
Hiscox to boost UK retail productivity with augmented underwriting
Hiscox is seeking to double down on productivity improvements across its retail business in the UK through AI augmented underwriting.
Cila urges wildfire data submissions as risks surge
The Chartered Institute of Loss Adjusters has urged adjusters to submit large loss data to the relaunched RISCAuthority Large Loss Database, as wildfire risk hits “exceptional” levels.
Research finds human error involved in the majority of cyber losses
More than 85% of incurred cyber losses in the first half of 2026 stemmed from attacks exploiting human error, claims data from Resilience has found.
Motor insurance payouts hit record £3.2bn in Q2
Insurers paid out a record £3.2bn to support motor insurance customers in Q2 2026, according to the latest data from the Association of British Insurers.