Claims
Which? finds 48% of people making claims experience at least one problem
Which? has called on the Financial Conduct Authority to take tough action against firms over claims handling failures, arguing consumers are suffering from “significant harm”.
Gallagher boss: Whether fronter or insurer, MGAs need ‘certainty of capacity’
In the head-to-head Fronting Insurers Vs Traditional Insurers session at the Managing General Agents Association conference last week, Martyn Glover, partner at Gallagher Re, stated MGAs need certainty of capacity.
MGA “has to own its claims proposition” – Partners& boss
A panel at the Managing General Agents Association 2024 conference explained MGAs need to create a better claims proposition and own it.
Underinsurance: The silent threat to UK homeowners and how brokers can help combat it
Insurance brokers are well-positioned to collaborate with insurers to combat the underinsurance gap in the property market. Stuart Heath, head of delegated property at Tokio Marine HCC offers his four point plan as to how they can do this.
FCA head warns firms about “abdicating responsibility” by outsourcing claims
Lisa Sturley head of department of market interventions, insurance at the Financial Conduct Authority, has warned insurance firms about outsourcing claims to third parties.
Commercial Express launches new leisure and park home cover
Commercial Express has rolled out a revamped leisure and park home offering, promising brokers and leisure homeowners a wider range of cover options and greater flexibility.
CII: Brokers outscoring insurers and aggregators over customer loyalty
New data published by the Chartered Insurance Institute today has revealed that professional brokers are doing more to build consumer loyalty and confidence than price comparison sites, banks and building societies, or insurers themselves.
My Insurance Downtime: Woodgate & Clark’s James Fairbairn
James Fairbairn, director of specialist services, Woodgate & Clark loss adjusters, offers us a window into his life outside of insurance, including collecting watches and a love for cricket, 90s indie and ‘finger lickin’ good’ chicken.
Meet the MGA: Rokstone
Ian Anson, MD of Rokstone, highlights talent that passes the ‘BBQ test’, an entrepreneurial culture and deep relationships with capacity providers as key to it achieving its goal of stretching the boundaries of what an MGA can offer.
Meet the MGA: Phoenix Specialty
A new entrant into the construction insurance market, Tim James, managing director at Phoenix, explains how it is responding to the wide variety of risks that exist within the market in the UK today, with eyes on global expansion in the future.
Brokers lacking when it comes to commercial motor FNOL best practice
Brokers are lagging in educating commercial motor clients on the best practice when it comes to first notification of loss procedures.
Application and ghost broking motor fraud up 64% at Aviva
Aviva spotted fraud on more than 51,000 motor policy applications last year, up 64% on its 2022 detection figures, the insurer has revealed.
RSA expects new business “clunkiness” to ease from July as it continues NIG integration
RSA expects any “clunkiness” in how it handles brokers seeking quotes from both itself and merger partner NIG for the same business to improve materially from next month.
Meet the MGA: Kova Professions
Having worked in both the insurer and MGA sectors, as well as the FCA, Kate Albert has a well-rounded view of the market. The Kova Professions CEO and founder explains to Jonathan Swift why service has become a point of difference in setting apart her…
Allianz and Aviva take top slots in Brokerbility’s insurer partner satisfaction survey
Allianz has been voted in first place by Brokerbility members in its latest poll on service satisfaction from key insurer partners as Aviva topped the rankings in the underwriting category.
Home insurance prices surge a record 41.6% in a year
The average quoted price of home insurance rose by 41.6% in the 12 months to April, surging again to another new record rate for an annual rise.
Aviva warns on increase in summer floods
More floods are happening outside of traditional ‘flood season’, with more than a third (35%) of home insurance flood claims occurring between June and August, according to new analysis from Aviva.
Flood Re CEO Andy Bord steps down after seven years
Andy Bord, CEO of Flood Re, will be stepping down at its annual general meeting this July after seven years in the role.
The stats: Fleet racing ahead at record rate
The latest statistics from Acturis have shown the fleet market bucking the trend on premium increases. Whereas almost all other lines have seen hardening falling away, fleet has surged on, up by 7.9% – the highest quarterly rise on record.
Wallace: QBE reaping benefits of focus on ‘holy grail of service’
QBE’s consistency and lack of upheaval in contrast to some of its peers has helped it become a “viable alternative” for regional brokers.
Biba 2024: Work from home being used as a ‘bargaining chip’ in luring broker talent
Work from home is being used as a ‘bargaining chip’ in the war for talent, said broker boss Shona Robertson.