Claims
Interview: Mike Bottle, managing director of the Arch Insurance UK regional division
After a decade of transformation, multi-award-winning Arch is very much open for business with brokers and ready for more profitable growth across its regional network, hub and digital offerings, boss Mike Bottle tells Insurance Age.
Meet the MGA: Carrow Insurance
Looking to mend the disconnect between MGAs and carriers to get back to the ‘win-win situation’ where consistency and partnerships are a focus, Carrow Insurance will only write in product areas it has deep-seated expertise, CEO Ronan Conboy tells…
Insurance industry needs to improve communication on motor premium costs – Colm Holmes
At the Association of British Insurers Annual Conference today, Allianz UK CEO Colm Holmes claimed the insurance industry is doing a “poor job” of explaining the reasons for costs of premiums.
In Depth: Risk-first broking – unlocking better terms through risk insights
To win out in the future brokers need to evolve from being insurance policy facilitators to proactive risk managers. Alan Sumner, risk management director, general insurance broking at Ardonagh Advisory, explains.
Insurer service improves but claims and consistency causes challenges – Gracechurch
Specialist insurance research consultancy Gracechurch has reported a nine-point uplift in the market average net promoter score of insurer service over the past six months.
Interview: RSA commercial managing director Sonya Bryson on being the “insurer on speed dial” for brokers
RSA commercial managing director Sonya Bryson told Insurance Age the insurer has established its regional footprint as she shared insight on traded SME and servicing risks better that fall between e-trade and mid-market, but admitted it is behind…
Ex-England manager Gareth Southgate among Biba conference speakers
The British Insurance Brokers’ Association has confirmed former England men’s football team manager Gareth Southgate as one of its 2025 conference keynote speakers.
MGAA’s Mike Keating sees opportunity to ramp up support material on claims
Mike Keating, CEO of the Managing General Agents’ Association, sees an opportunity to ramp up guidance on claims, while also highlighting the “extremely buoyant” MGA market.
RSA testing “the art of the possible” on turnaround times
RSA is piloting how quickly it can turn around “fairly straightforward risks” in its national trading centre in Manchester, commercial managing director Sonya Bryson told Insurance Age.
Allianz warns motor traders on EV batteries with guidance for brokers
Allianz UK has warned motor traders on the high risks and costs of Electric Vehicle battery fires, as it offered risk management guidance to brokers and policyholders.
Weather-related domestic damage cost insurers £585m in 2024, says ABI
The Association of British Insurers has calculated insurers paid out a record £585m for weather related damage to people’s home and possessions in 2024.
Flood Re calls on government for £1bn flood defence spending
Flood Re has urged the government to spend at least £1bn a year to keep pace with changing climate risks and ensure the protection of homes and businesses in the UK from the devastation flooding brings.
FCA actions against misleading financial adverts nearly doubles in 2024
The Financial Conduct Authority intervened to get nearly 20,000 financial promotions withdrawn or amended in 2024, almost double the amount compared to 2023.
Allianz UK reveals detected fraud up 10% to £157m
Allianz UK has confirmed it uncovered 33,027 instances of insurance fraud worth a total of £157.24m in 2024, up 10% on 2023.
Ogden completes exec team with Godwin as COO for UK & Ireland at HDI
HDI Global has appointed Geoff Godwin from AIG as chief operating officer reporting to Stephanie Ogden, CEO for UK and Ireland.
Five insurers scoop Gracechurch’s regional Service Quality Marques
Allianz has been awarded two UK regional market insurer Service Quality Marques by Gracechurch, with Arch Insurance, Axa, Chubb and Ecclesiastical also being accredited.
Open GI continues investment in technology and AI
Simon Badley, CEO of Open GI, is looking for the business to become a “technology partner”, as it makes continued investment in technology and AI to give its brokers a competitive advantage.
Allianz UK names Cox as chief claims officer in team merger
Allianz UK has appointed Matt Cox to the newly created role of chief claims officer as it brings together the commercial and personal claims teams.
Flood Re targets Scotland in resilience drive
Flood Re is targeting Scotland, promoting property-level flood resilience and aiming to help communities better prepare for future flooding events.
SMEs satisfaction with insurance ended 2024 on a high – CII
Overall SME satisfaction with insurers rose to 83% in the final quarter of last year, according to data released by the Chartered Insurance Institute.
Van Ameyde UK to come under Woodgate & Clark brand
Woodgate & Clark and Van Ameyde UK have confirmed plans to become one integrated business under the Woodgate & Clark brand.