FCA sets four targets in its inaugural regulatory priorities report
The Financial Conduct Authority has issued its first regulatory priorities report for insurance as it switches away from penning portfolio letters.
Expectations of brokers, insurers and aggregatorsImproving consumer understanding, claims handling and service quality
Be clear: Tell consumers clearly what their insurance covers and test understanding.Handle claims fairly: Respond promptly, fairly and transparently to consumers and deliver good outcomes when they claim.Test outcomes: Track whether products, services, and interactions with consumers are delivering good outcomes in line with FCA rules.Increasing access to insurance
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