Artificial intelligence (AI)
Hiscox highlights SMEs as it joins ChatGPT UK advert pilot
Hiscox UK has pointed to the changing “conversational” nature of insurance searches, including by SME owners, as it confirmed it is taking part in a pilot through agency partner Dentsu to explore advertising in ChatGPT.
US to feel the brunt of Acrisure's 11% workforce cull
Acrisure has stated that most its upcoming job cuts will be in the US.
Sign up for Broker Expo now to be ready for 2027 and beyond
You can now sign up to attend Broker Expo as part of Insurance Age’s wider UK Broker Week which also encompasses the UK Broker Awards and UK Broker Summit.
Allianz Commercial CDO Ktenidis targets e-trade growth in Northern Ireland and sub-£10,000 risks
Allianz UK Commercial is seeking to grab its share of a £2bn opportunity by converting manually traded sub-£10,000 premium risks to digital.
Biba 2026: Brokers need to ‘operationalise’ data to meet emerging risk challenges
The operationalisation of data is becoming more important in helping brokers and their clients make better decisions in an increasingly volatile world.
Commercial Express claims first to market with 24/7 virtual underwriting assistant ‘Jamie’
Commercial Express has claimed to be the first UK managing general agent to deploy a 24/7 virtual underwriting assistant.
MoneySuperMarket grows ChatGPT app with home and pet insurance
Price comparison service MoneySuperMarket has added home and pet insurance products directly in its ChatGPT app.
Top 100 broker claims UK first with ChatGPT insurance app for small businesses
Simply Business has launched a business insurance app in ChatGPT, in what it claimed is a UK first.
Interview: Hiscox UK CEO Jon Dye on plans to create a ‘bigger and better specialist’ insurer
Having joined in 2022 as UK CEO, Jon Dye has certainly made a mark in terms of the Hiscox retail arm’s results and recruitment. Jonathan Swift asks him how he plans to maintain an upward trajectory against the backdrop of a soft market and economic…
Wiser Academy launches AI apprenticeship
Wiser Academy has launched an artificial intelligence Academy programme in what it claimed is an industry first.
Guidewire targets efficiency between brokers and insurers
Charles Clarke, Guidewire group vice president, looks to continue to support customers to create digitally enabled insurers that are good partners for brokers, as he highlighted possible products for brokers.
Premium Credit partners with AI solutions provider
Premium Credit has teamed up with AI solutions provider Elephants Don’t Forget with the aim of boosting customer experience.
Aviva unveils ChatGPT insurance app
Aviva is set to launch an app on ChatGPT where customers can get an initial home insurance quote in just a couple of minutes.
Blog: The evolving role of AI in the insurance claims process
With it almost certain that AI is being used somewhere in the claims process, Simon Murray, head of insurance digital and business services at law firm DWF, tackles the upsides and the downsides, looks at what might come next and the key questions for…
Q&A: Pen’s Nick Wright
Nick Wright, chief business development officer at Pen Underwriting, tackles its recent M&A quietness, capacity in the market and the benefits to brokers from niche products. He updates on the goal of hitting £1.75bn GWP by 2030, streamlining its agency…
Admiral breaks £1bn barrier for UK motor profit in 2025
Admiral’s UK insurance business has reported a 11% jump in profit to £1.09bn in 2025 (2024: £977bn) on a turnover of £5bn (2024: £5.1bn) with motor contributing £1.02bn (2024: £955m) and household, travel and pet £62m (2024: £22m).
Polaris MD Banga on growth with MGAs, AI and initiatives to expand digital trading
“There had been this perception that imarket is only for insurers. It’s great to see four MGAs now actively trading on it,” Polaris managing director Vivek Banga has told Insurance Age.
New event launched to celebrate London as global insurance centre
A new UK insurance event, London Risk Week, has been launched to celebrate the English capital “as a centre of risk transfer and showcase its expertise and experience”.
Moneysupermarket insurance revenues fall amid 2025 ‘headwinds’
Insurance revenue at Moneysupermarket fell 1% in 2025 to £232.5m driven by a 9% drop in car insurance, and home also declining.
MoneySuperMarket claims UK first with insurance ChatGPT app
MoneySuperMarket, has launched a financial services and price comparison service ChatGPT app, claiming it is the first in the UK and flagging the impact on motor insurance.
Survey finds broker loyalty no longer anchored in historical relationships alone
How London Market insurers harness digital technology to improve speed, integration and ease of doing business, is a major determinant on where brokers place their business, according to new research.