Regulation
Aviva writing to customers after renewal transparency failing
FCA review led to insurer being “made aware” of problems.
FCA reveals final guidance on PPI complaints
Regulator consulting on new rules requiring firms to write to consumers who have made unsuccessful PPI claims, telling them to complain again.
ICO to fine Eldon Insurance £60,000
The Information Commissioner also issued a notice of intent to fine Leave.EU as part of the same action and is investigating allegations that Eldon shared customer data “obtained for insurance purposes” with Leave.EU.
Podcast: The top five stories of the week
The Insurance Age team discuss the top five stories from the past week featuring fines, the FCA, Ardonagh and Reich.
CMA accuses Compare the Market of breaking competition law
The CMA has provisionally found that the aggregator is preventing customers from getting better home deals through use of its ‘most favoured nation clauses’.
Quizzical questions: 2 November 2018
Test your knowledge of the week's news with our topical quiz.
Broker Expo: FCA pricing scrutiny provides opportunity for brokers
LV’s Mike Crane stresses that recent regulatory focus is not all bad news for the enterprising broker.
Liiba responds to speculation of Brexit deal for financial services
The Times has reported that PM Theresa May has reached an agreement with the EU.
FCA points to “remarkable” insurer failings as it launches “fundamental” market review
Chris Woolard on why the regulator felt it had to act.
Industry keen to work with FCA following dual pricing review
Biba and the ABI welcome the FCA's move, agreeing with the regulator that the market needs to work as well as possible for all customers.
FCA calls on industry to continue work on dual pricing
Regulator points to guiding principles from Biba and the ABI published in May this year.
FCA boss’ CEO letter warns of failures, dual pricing and risk of discrimination
Andrew Bailey sends pricing practices warning.
FCA to tackle dual pricing in general insurance market study
Chief executive highlights it will consider “all possible remedies” to make the market work for consumers.
Ghost brokers targeting the vulnerable through social media
The Insurance Fraud Bureau and The AA have warned of a sharp rise in fraudsters focusing on victims via sites like Twitter and Facebook.
Liberty responds to being hit by £5.3m FCA fine
Insurer no longer sells mobile phone insurance to new customers.
FCA fines Liberty Mutual £5.3m
Watchdog hits insurer for failures in its oversight of mobile phone insurance claims and complaints handling.
Complaints hit record high in first half of 2018
FCA says number of complaints about financial services firms reached 4.13 million with PPI top of the list.
Average ICO data breach fine doubles to nearly £150,000 in 12 months
Increase a “wake up call” for businesses says law firm RPC.
FCA issues third insurance scam warning in three weeks
Regulator tells public to be “especially wary” of dealing with Youcompareinsurance.
Blog: The hidden sting in the SMCR regime
Jo Chatterton of Fox Williams unpicks some of the staff management difficulties arising as a result of the regime.
Divisive whiplash and Ogden Bill passes through Commons
The Civil Liability Bill has passed through the House of Commons as the AA says it will reduce premiums for drivers but lawyers lament the move.
£3.7bn paid out on PPI since launch of FCA's Arnold Schwarzenegger campaign
The regulator said advertising featuring the actor had increased consumer understanding of PPI and led to 3.7m complaints being made.
FCA warns on clone of Ellis David Insurance Brokers
The regulator advised on fraudsters using details of authorised companies to scam customers.
FCA issues another clone broker warning
Unicominsurance.net appears to have been taken down.