Insurance Cares: Report by Consumer Intelligence and Sicsic Advisory shows number of people in the vulnerable customer category has hit 13m.
Experts have warned that business interruption could be “the next PPI for brokers “as FCA seeks legal clarity on BI wordings.
Providers urged to consider how value of products has changed as customers alter behaviours during coronavirus with product refunds proposed.
The regulator issued a raft of measures today (1 May) for how financial services firms should behave while coronavirus grips the nation.
Regulator seeks court action to resolve uncertainty on business interruption cover and bring clarity on specific policy clauses.
Insurance Covid-Cast episode seven: Empathetic, sympathetic and offering strategic guidance – how brokers are managing clients in lockdown
In the latest episode of Insurance Post and Insurance Age’s new series of video casts brought to you while our journalists are in isolation lockdown we discuss how brokers maintain their ‘trusted adviser’ status during these difficult time.
A.J. Cook Insurance Brokers has been declared in default by the scheme.
The FCA has asked up to 300 firms to provide financial information on client money, staff furlough, debt and cash.
Watchdog says the two year project led to 6.2m visiting its dedicated PPI website.
Sector responds to the regulator's Dear CEO letter calling on insurers to pay valid claims quickly.
Regulator reports 75% increase in PPI complaints ahead of 29 August 2019 deadline.
Regulator tells firms who refuse to pay out to explain why and how they believe it represents a fair outcome for customers.
Trade body said it lobbied the regulator to exclude premium finance arrangements as payment deferrals would have left many brokers at greater risk.
Insurance Covid Cast – episode one: How has the industry’s reputation been impacted by its handling of the coronavirus epidemic?
In the first of a new series of video casts brought to you by Insurance Age and Insurance Post whilst our journalists are in isolation lockdown we discuss the sector’s response to the Covid-19 pandemic and what lasting impact it might have on its…
Regulator said fraudsters had used the details of authorised firms Tasker Insurance Brokers and QIC Europe to attempt to scam customers.
Regulator also wants to increase the authorisation application fee for brokers from £1,500 to £2,500.
The unrated Danish motor provider says it "strongly disagrees" with the order and adds it has continued its capital raising efforts as it seeks to comply with its solvency capital requirement.
The AA said it had raised MOT concerns with transport ministers last week.
Biba's Graeme Trudgill outlines the relevant areas for brokers as the FCA tells firms how to identify key workers in financial services.
The “significant” breaches meant some customers did not get annual review statements for up to six years.
Regulator sets out expectations amid coronavirus for travel, motor and home insurance, product suspensions and renewals as it highlights the important role of the broker in helping vulnerable customers.
Market to test its readiness by invoking its emergency trading protocol.
The legal framework previously in place needs to be changed due to Brexit, with firms having until 11 May to respond.
Regulator also says it wants to make diversity and inclusion the norm as it seeks to embed "purposeful culture" into companies.