Regulator says total amount of complaints about financial services reached 3.91m, with PPI making up 40%.
The regulator’s Business Plan revealed a focus on “fair treatment for existing customers” amid dual pricing investigation and warned orderly transition post-Brexit is an “immediate priority”.
Compliance specialists say brokers need to look at the distribution chain and make sure they act in the best interest of the customer.
The figure is a 2% increase on last year’s with £29m to come from general insurance mediation.
She replaces Mark Neale who announced last year that he was to leave in May after nine years in the role.
FSCS "hopeful" 30 April deadline could lead to a deal being agreed as CRL continues to look for replacement cover following unrated insurer Alpha's bankruptcy last year.
The regulator urged brokers to prepare early for the regime which comes into force on 9 December this year.
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CEO Steve Mansour says the broker has been working with the FSCS for some months in order to help transfer policies affected by Alpha’s bankruptcy last year.
The service has been designed to help brokers assist clients when claims are refused.
The FSCS named Adrian Flux and Tobell Insurance Services as it detailed the transfer of 165,000 policies from the bust Danish provider.
A "dear CEO" letter warned the GI market that the regulator will be monitoring firms to ensure they are conforming to relevant rules and meeting its expectations.
Regulator will "not hesitate to intervene" where brokers and insurers are failing to consider value to customers.
Regulator updates guidance in terms of travel insurance for individuals with pre-existing medical conditions.
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FSCS says the broker is "making progress" in finding replacement cover after unrated Danish insurer Alpha collapsed last year.
Regulator aims to drive up standards in the sector as more than 900 claims management companies apply for authorisation.
Rules have been approved by the Treasury and will come into force on exit day if the UK leaves the EU without a deal.
Ian Mason, of Gowling WLG, considers the impact of the compensation limit increase to £350,000.
Purchase has been approved by the European Commission.
Regulator calls on financial services market to submit applications before 28 March.
The money has been recovered from failed financial services firms and the watchdog claimed that these sums helped reduce FCSC fees.
The organisation has estimated that £1trn worth of financial services business across 23 companies has left the UK for the EU.
Huge penalty levied by the watchdog after a whistleblower sounded the alarm and the FCA launched an investigation which found firm failed to train staff to give suitable advice.