Poor communication from insurers weakens the industry
What has happened to the efficient service we used to get from insurance companies? What should be a...
What has happened to the efficient service we used to get from insurance companies? What should be a short, simple phone enquiry entails "we may record your call" and, if you require X, please press a number that takes you to another such exercise - sometimes involving letters of the alphabet - that eventually results in "Sorry, all our operators are busy, your call is important to us, please continue to hold"!
It is commonly a week or more before letters, even a fax requiring a response, receive
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