Service, training, recruitment and learning from mistakes all come under the microscope.
Chris Woolard on why the regulator felt it had to act.
Regulator points to guiding principles from Biba and the ABI published in May this year.
Andrew Bailey sends pricing practices warning.
Chief executive highlights it will consider “all possible remedies” to make the market work for consumers.
Takeover adds £4m of gross written premium to the group.
Insurer no longer sells mobile phone insurance to new customers.
Regulator tells public to be “especially wary” of dealing with Youcompareinsurance.
Ida Axling and Emmanuel Kenning discuss Simon Cooter's decision to leave Covéa in 2019 and FCA warnings on clone brokers.
Test your knowledge of the week's news with our topical quiz.
Marmalade, Safeguard, Verex and Home & Legacy switch to the insurer.
Ah, the pre-Budget blog. Where nothing is wrong and nothing is right because it’s all ifs, buts and maybes in the exciting game of “imagine if”.
The cost of insuring a home “remains remarkable value for money”.
Customers benefiting from 10% yearly fall.
The firm’s director stressed that he hoped the fraudsters are “prosecuted to the full extent of the law” now that the regulator is aware of the crime.
Lawrence reveals what he believes the customer of the future is going to want from their provider and broker.
Crane set to share his views on products, digital, strategies for success and more.
Broker joins forces with financial planners Cowens Financial Architects under the name Cowens Group.
CFO Scott Kennedy becomes CEO on interim basis.
The first episode of our revolutionary documentary series with Axa, Scheme Smart, explores how to get your delegated authority up and running.
Red Apple Finance aiming to “give control back to brokers”.
Insurer partners with MGA for classic, enthusiast, motorhome and specialist motor products.
Experts respond to the Citizens Advice super complaint.
Group’s revenue drops by 12%.