Covid-19: FCA calls on insurers to treat customers fairly during crisis

Man in face mask at a train station

The Financial Conduct Authority (FCA) has set out its expectations for general insurance firms during the coronavirus pandemic.

The regulator noted that many consumers are currently in a vulnerable position because of the virus and urged insurers to be aware of the circumstances and show flexibility in their treatment of them.

The FCA stated: “We are likely to see customers’ behaviours change because of the pandemic. For example, this could mean that customers may need to work from home or

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