Covid-19: FCA calls on insurers to treat customers fairly during crisis
Regulator sets out expectations amid coronavirus for travel, motor and home insurance, product suspensions and renewals as it highlights the important role of the broker in helping vulnerable customers.
The Financial Conduct Authority (FCA) has set out its expectations for general insurance firms during the coronavirus pandemic.
The regulator noted that many consumers are currently in a vulnerable position because of the virus and urged insurers to be aware of the circumstances and show flexibility in their treatment of them.
The FCA stated: “We are likely to see customers’ behaviours change because of the pandemic. For example, this could mean that customers may need to work from home or
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