Complaints about general insurance increase

The data shows that complaints concerning general insurance intermediaries have increased – firms dealt with 239,208 complaints this year, compared with 136,015 in the first half of 2010.

General insurance intermediaries dealt with 89% of complaints within 8 weeks, which compares favourably with the mortgage business which dealt with 75% of complaints within the same timeframe.

In the general insurance and pure protection sector, 20% of complaints concerned general admin and customer service