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An insurer's perspective - Time to pack a punch

The insurance community has been facing up to some major changes during the past twelve months, and one of the biggest has been the distribution war. Mark Cliff says the fallout from this will have a major impact on the industry

During the last year much has changed in the insurance industry. The biggest change is that we seem to have entered a war for distribution that will, I believe, fundamentally change the landscape around us.

So, why does this war exist? There are seven clear reasons for this.

Firstly, distribution lines are blurring. Customers want solutions and are less concerned about whether they are personal, commercial or affinity. Insurers therefore need to ask themselves if their distribution model is

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