Vulnerable customers
Market warns of "unintended consequences" following FCA dual pricing study
The sector has welcomed further consultation on the proposals which include a potential ban on dual pricing.
Blog: Treating vulnerable customers fairly makes commercial sense for brokers
Insurance Cares: Helen Lord, director of the Vulnerability Registration Service, explains how the new register can benefit brokers and the wider insurance industry.
15,000 insurance workers become Dementia Friends
Insurance Cares: The sector has embraced the Insurance Age/IUAD pledges to help vulnerable customers.
Vulnerability register launched
Insurance Cares: The Vulnerability Registration Service aims to protect people from financial hardship.
The Society of Insurance Broking reveals plans for the next year
Fair treatment of vulnerable customers will continue to be at the top of the agenda for the CII-led society according to its NED, Liz Foster.
Thirty plus firms confirmed for the Insurance Day of Giving
Insurance Cares: Insurance United Against Dementia hopes the event on 7 November will raise more than last year’s total of £70,000.
News analysis: Dual pricing debate rolls on
Brokers look at fixed pricing as research shows vulnerable customers affected more by loyalty penalty
Blog: Helping vulnerable customers travel further
Insurance Cares: Chris Rolland, of AllClear the specialist medical travel insurance provider, discusses what the insurance broker industry, and specifically travel providers, can do to help vulnerable customers access insurance.
ACSO urges government to protect vulnerable road users
The claimant trade body wants the government to take FCA's guidance on vulnerable customers on board.
Personal Finance Society responds to FCA vulnerability study
Insurance Cares: CEO Keith Richards reminds the market that understanding vulnerability is a long learning process.
FCA pledges tough action for vulnerable customers amid consultation launch
Insurance Cares: Watchdog says it will implement measures to ensure consumers are treated fairly.
Insurance Cares: FCA consults on travel cover for people with medical issues
Consultation includes proposals to signpost details of travel insurance firms who can cover consumers with more serious conditions.
Insurance Cares: IUAD teams up with the Insurance Charities
The organisations have developed a support service for people in the insurance industry who are struggling with dementia.
The Blog Spot: How much does insurance really care?
Siân Barton urges the sector to sign up to the three Insurance Cares pledges to help vulnerable customers with dementia.
Insurance Cares: Commit to three pledges to help vulnerable customers
Insurance Age has worked with Insurance United Against Dementia to develop the pledges as the CII launches a dementia friendly guide.
Brokers warned over admin fees and commission
DAC Beachcroft said analysis of FCA studies found that firms do not have sufficient focus on customers.
Citizens Advice slams home insurers in dual pricing report
Charity calls for the FCA to identify concrete solutions to the loyalty penalty as part of its insurance market study, after survey reveals home insurers make 100% of their profits from loyal customers.
Insurance Cares: Liberty’s McNulty named mental health leader
Pauline McNulty is part of the InsideOut LeaderBoard which is designed to help break down the stigma of mental ill-health in the workplace.
Insurance Cares: Tool developed for self-assessment
The tool, developed by Altus, enables firms to benchmark the work they are doing for vulnerable customers.
Insurance Cares: Zurich introduces service for customers with hearing difficulties
The provider has partnered with British Sign Language Specialists, Sign Live.
Insurance Cares: Guide sets out how insurance can help dementia patients
The Alzheimer’s Society has published a document for dementia-friendly insurance to help businesses support staff and customers with the condition.
Insurance Cares: Helping vulnerable clients
Jonathan Davison, of the BDMA, outlines how to work with high-risk and vulnerable customers to ensure better insurance solutions
The Blog Spot: The right thing to do
The InsureTrek takes place next month. Siân Barton argues for the insurance world to do even more to help vulnerable customers.
Insurance Cares: FCA plans ‘vulnerable customers’ consultation
The regulator also issued a discussion paper on Duty of Care for firms when dealing with consumers.