Citizens Advice slams home insurers in dual pricing report

Row of houses and parked cars

Home insurance companies make all of their profits from the loyalty penalty, according to research from Citizens Advice.

The charity, which submitted a super-complaint slamming the practice of overcharging loyal customers to the Competitions and Markets Authority (CMA) in September 2018, said it had found that home insurers make over £1bn a year from loyal consumers holding policies for six years or more.

The research also revealed that loyal customers are paying an annual average premium of

Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.

To access these options, along with all other subscription benefits, please contact [email protected].

You are currently unable to copy this content. Please contact [email protected] to find out more.

To continue reading...

You need to sign in to use this feature. If you don’t have an Insurance Age account, please register now.

Sign in
You are currently on corporate access.

To use this feature you will need an individual account. If you have one already please sign in.

Sign in.

Alternatively you can request an indvidual account here: