Blog: Helping vulnerable customers travel further

Chris Rolland

There are an estimated 12-14m consumers in the UK living with medical conditions, and they can find accessing insurance to be a complicated, expensive and extremely frustrating experience.

According to the Department of Health, ‘people with multiple long-term conditions are becoming the norm, rather than the exception’, and this issue, known as comorbidity, is on the rise*. Comorbidity further complicates the insurance landscape for these vulnerable consumers, as does older age.

Higher risk

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