News analysis: Dual pricing debate rolls on
Brokers look at fixed pricing as research shows vulnerable customers affected more by loyalty penalty
Brokers have criticised the practice of dual pricing and questioned why this model still exists in the insurance industry.
Dual pricing returned to the headlines last September when Citizens Advice slammed the practice of overcharging loyal customers. The national charity lodged a super-complaint with the Competition and Markets Authority (CMA) and insurance was one of five industries listed as culprits.
Mark Bower-Dyke, chairman of Be Wiser, stated that renewal premiums should be lower rather
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