Personal Finance Society responds to FCA vulnerability study

Keith Richards

The Personal Finance Society (PFS) chief executive officer, Keith Richards, has highlighted that there is no ‘one size fits all approach’ when it comes to treating vulnerable customers fairly.

Yesterday (23 July), the Financial Conduct Authority launched a consultation on proposed guidance for firms on the fair treatment of vulnerable customers.

Richards commented: “There is no single approach to take for vulnerable customers as vulnerability comes in many forms.

“What is relevant for one

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