Vulnerable customers
Insurance Cares: How to embed a caring culture into a workforce
Stephanie Smith of Allianz addresses how the workforce can be helped to understand the needs of vulnerable customers.
Insurance Cares: We must work together
Axa’s Brendan McCafferty calls on the sector to join forces to help the most vulnerable customers as the insurer endorses the Insurance Cares campaign.
Insurance Cares: A broker tells his story
Howard Burgess of RJ Langman outlines the issued faced by his elderly, vulnerable parents when they wanted to claim on their insurance and points out that even he, chartered with ACII, had issues understanding the policies.