Vulnerable customers
Insurance Cares: Anyone can be vulnerable
Caroline Wayman, of the Financial Ombudsman Service, explains how anybody can become vulnerable and calls on the market to drive awareness.
The Blog Spot: Doubling down on dual pricing
The ABI highlighted its work around dual pricing this week. Siân Barton supports the crackdown by Biba and the ABI, particularly how it could help vulnerable customers.
Insurance Cares: FCA challenges industry to help vulnerable customers access insurance
Regulator to work with the sector to make it easier for people with pre-existing medical conditions to access specialist travel insurance providers.
Insurance Cares: “Revolutionary” HIV travel policy launched
Emerald Life has set up the cover and says it is the first policy that does not require customers to declare HIV as a pre-existing condition.
Insurance Cares: Steps we can take to protect the vulnerable
Ardonagh’s Mike Newsome calls on the insurance market to implement Dementia Friends programmes.
Insurance Cares: Trekking for dementia
Jonathan Swift spoke to Covea’s commercial lines and high net worth director and Insurance United Against Dementia board member, Simon Cooter, about how the industry is working together to conquer the Mont Blanc Massif and how brokers can help.
Insurance Cares: Is it time for a long term care GI product?
Luker Rowe’s Caroline Hanson who is part of the CII’s New Generation Group explores how the sector can help people pay for care into old age.
Insurance Cares: Citizens Advice slams dual pricing
The charity said that a CMA investigation should take place to prevent loyal vulnerable customers being charged more.
Insurance Cares: 16m without contents insurance
Report find 60% of those earning under £15,000 do not have contents cover.
Insurance Cares: Report warns older people overpaying on home cover
The report by Citizens Advice said that older people are being overcharged by up to £110 a year.
Insurance Cares: BSI launches code to protect the vulnerable from financial abuse
The business standards company has developed a code of practice featuring recommendations to help organisations protect vulnerable people from fraud and financial abuse.
Insurance Cares: Insuring customer journeys
Eric Leenders of UK Finance explains how developments in how banks help vulnerable customers prove that the insurance sector can achieve the same outcomes.
Insurance Cares: Whatever it takes for the customer
Chris Cowen of Auger says customers have a right to expect more from their insurers and their approved suppliers when they most need them, especially following a flood.
Case study: Insurance Cares
Judith Smith of the Charity for Civil Services outlines how Zurich has worked with the charity to help vulnerable members affected by the catastrophic events at Grenfell Tower.
Insurance Cares: No customer is invincible
The CII’s Matt Connell argues that regulation isn’t the answer when it comes to treating vulnerable customers fairly.
Insurance Cares: FCA calls for “meaningful change” for vulnerable customers
Christopher Woolard calls on sector to work together to help customers with pre-existing medical conditions gain access to insurance.
Insurance Cares: Risk management – an opportunity to do good for society
Ecclesiastical’s John Blundell calls on brokers and insurers to work together to help not-for-profits prevent risk.
FCA probes travel insurance cover for cancer patients
The watchdog is seeking views from firms and looking for the reasons behind pricing differences.
Insurance Cares: How to identify vulnerable customers?
RWA’s Kirk Ford advises how to identify customers who may be struggling and offers guidance on treating clients fairly.
Insurance Cares: How to embed a caring culture into a workforce
Stephanie Smith of Allianz addresses how the workforce can be helped to understand the needs of vulnerable customers.
Insurance Cares: We must work together
Axa’s Brendan McCafferty calls on the sector to join forces to help the most vulnerable customers as the insurer endorses the Insurance Cares campaign.
Insurance Cares: A broker tells his story
Howard Burgess of RJ Langman outlines the issued faced by his elderly, vulnerable parents when they wanted to claim on their insurance and points out that even he, chartered with ACII, had issues understanding the policies.