Consumer Duty
End of Year Review 2025: Percayso’s Chris Traill
Chris Traill, account director at Percayso Inform, is happy the market is leaning harder into data-driven segmentation rather than just chasing the cheapest headline rate; but adds even with Consumer Duty, there are still examples of poor communication and product understanding.
Blog: Stick to what you know
Brokers have pushed back against the idea of self-regulation. Sticking with the Financial Authority is indeed the way forward to keep consumer trust, argues Rosie Simms.
‘Short-changed’ motorists getting £200m claims payments boost – FCA
The Financial Conduct Authority has estimated 270,000 motorists will get £200m in compensation for historic insurance claims that were underpaid.
Specialist insurer cites ‘consumer duty’ as it sells renewal rights to broker
Hagerty International has purchased the renewal rights of specialist classic car insurer Gilbart-Smith Associates.
No broker commission bans or compulsory 0% APRs on premium finance, says FCA
The Financial Conduct Authority has confirmed it is not going down the route of banning broker commission in premium finance and will not be forcing a 0% annual percentage rate or bringing in a single level market-wide cap.
Biba calls for regulation ‘reset’ in open letter to Chancellor
Graeme Trudgill, CEO of the British Insurance Brokers’ Association, has called for bold action from the UK Chancellor to reset regulation for a more proportionate framework.
Axa’s Walker and Aviva’s Storah tackle monthly payments, flooding and Consumer Duty in parliamentary session
Jon Walker, CEO of Axa Commercial, has highlighted the valuable service of pay monthly options, and urged the government to increase flood defence spending, in a parliamentary session held earlier this week.
FCA strips back insurance rule book
The Financial Conduct Authority has laid out plans to remove outdated or duplicated requirements from its insurance rule book, after it asked what improvements could be made.
Q&A: Andy Talbot on Arag’s transformation
Ahead of the 2025 British Insurance Brokers' Association Conference, Andy Talbot, director of broker, ATE & marketing, tells Insurance Age about the feedback from brokers, technology upgrades, and how Arag is positioning itself as a smarter, stronger…
The FCA’s new five-year plan – what does it actually mean for brokers?
Following the recent publication of its new five-year plan, Insurance Age canvassed opinion from regulatory experts and market commentators on what brokers might expect from the the Financial Conduct Authority between now and 2030.
Rathi reappointed FCA CEO
The Treasury has announced the reappointment of Nikhil Rathi as chief executive of the Financial Conduct Authority for a second term.
Blog: When will broker regulation be proportionate?
With regulation always on the tips of the insurance industry’s tongues when it comes to challenges in the market, Rosie Simms asks how much the FCA needs to do, or pull back from, to have a proportionate recipe for growth?
News analysis: What does Aviva’s commission flex move mean for brokers and their customers?
In February, Aviva told brokers using e-trading platforms Fast Trade and Acturis E-Trade that they could set their own commission rates within set parameters of between 0% and 35%. Saxon East explores what this move means for brokers, their customers and…
Experts hail proportionate regulation in FCA five-year strategy
The Financial Conduct Authority’s strategic plan for 2025-2030 is “expansive and broad”, but the initial impression is positive, “particularly on the noises the FCA has made around proportionate regulation”, according to Jill Hambley, managing director…
FCA to cut “clunky interactions” as it drives digitisation
The Financial Conduct Authority is focused on cutting “clunky interactions”, with a key move being the digitisation of forms, according to Sheree Howard, FCA executive director of authorisations.
FCA to consult on removing minimum training and development hours in insurance
The Financial Conduct Authority will open a consultation this summer including on the definition of SME used in the insurance market as part of its ongoing review of Consumer Duty rules.
FCA launches five-year strategy promising smarter, more efficient and effective regulation
The Financial Conduct Authority has launched its five-year strategy revealing the four priorities for 2025 to 2030.
FOI reveals smaller broker involvement in FCA’s first Consumer Duty board reports review
The Financial Conduct Authority included 34 firms from the insurance sector in its review of the first annual Consumer Duty board reports, a Freedom of Information request from Insurance Age has revealed.
FCA and PRA committed to driving competition and innovation
The Financial Conduct Authority is looking at what rules can be stripped out following Consumer Duty and if fair value assessments need to be every year.
Blog: The compliance threat to M&A
Jill Hambley, managing director of Insurance Compliance Solutions, tackles the compliance basics smaller brokers must keep front of mind before listing a business for a potential sale to make sure any deal doesn’t end up on the scrapheap.
Broking Success: Growing regional presence
Financial Affairs CEO Laurence O’Connor looks to grow the business ten fold three years ahead of schedule, after making four acquisitions in 18 months.