Consumer Duty
FCA encourages monitoring review ahead of first Consumer Duty annual report deadline
The Financial Conduct Authority has found many firms need to make improvements in their monitoring to enable them to determine whether they are delivering good outcomes for retail customers, as required by the Consumer Duty.
Whistleblowing to FCA increases
The level of whistleblowing to the Financial Conduct Authority increased in the first quarter of the year, reversing previous declines.
Biba 2024: FCA to take its time on transparency proposals
Emily Shepperd, chief operating officer of the Financial Conduct Authority, has said the regulator was “overwhelmed” at the response and amount of feedback to its transparency proposals, and that it is going to “really take our time” when considering any…
Biba 2024: Work from home being used as a ‘bargaining chip’ in luring broker talent
Work from home is being used as a ‘bargaining chip’ in the war for talent, said broker boss Shona Robertson.
‘Not right’: Biba CEO Trudgill reveals sad letter of small broker crushed by regulation
In his inaugural conference speech as Biba CEO Graeme Trudgill has vowed to fight the onslaught of regulatory workload being imposed on brokers.
Biba Conference 2024 countdown: Abacus’ Richard Burgess
With the Biba Conference on the horizon, Richard Burgess, CEO of Abacus, explains he has never had time to see a guest speaker and why he prefers Audible to Oasis.
Blog: Does size matter when it comes to complaining about the regulator?
With the Consumer Duty kicking in under a year ago, regulation continues to be at the forefront of everyone’s minds, with the cost of compliance comparably hitting smaller firms the most, argues Rosie Simms.
FCA’s Brewis warns MPs premium finance action could have ‘waterbed effect’ for consumers
The Financial Conduct Authority’s insurance director Matt Brewis has raised the concern that taking action on premium finance would have little or no impact on the price of motor cover.
Blog: Six months in
Consolidation in the insurance market has been running rampant despite many brokers preaching the need for independence. Just how long this pace can continue is a question I have been asking myself since I started reporting at Insurance Age almost six…
FCA to raise budget by 10.7%
The Financial Conduct Authority has set its annual funding requirement for 2024/25 at £755m, an increase of 10.7%.
Fair value not a Trojan Horse for price regulation, says FCA boss Nikhil Rathi
The onus on firms to satisfy themselves about fair value under the Consumer Duty is “not a Trojan horse for price regulation”, according to Nikhil Rathi, CEO of the Financial Conduct Authority.
FCA reveals slight decline in whistleblowing
The Financial Conduct Authority received 249 whistleblowing reports containing 649 allegations in the fourth quarter of last year.
FCA ‘still learning’ about Consumer Duty, claims GI boss Brewis
No single metric will decide whether the Consumer Duty has been a success. But if people are no longer talking about it, that will be a positive sign.
FCA survey outlines broker Consumer Duty performance and room for improvement
The Financial Conduct Authority has released the findings of a survey of 634 mainly SME firms, including 82 personal and commercial lines intermediaries, on compliance and action taken in response to the Consumer Duty.
How AI can help brokers overcome the fear and frustration of compliance in 2024
With compliance costs on the up, brokers need all the help they can get to address this regulatory burden. FullCircl's Ashleigh Gwilliam, and David Sparkes of the British Insurance Brokers’ Association, outline the benefits of a data-drive approach to…
Blog: Trust is the most important currency businesses have – lose it and you might never get it back
Trust is hard earned but, according to Staysure CEO Finn Walsh, financial services firms are often wasteful when it comes to this most valued asset.
Consumer Duty will continue to challenge the market claims DACB
DAC Beachcroft has released its predictions for 2024, including that Consumer Duty will challenge the market and about the impact of AI on insurance products.
Review of the Year 2023: Technology experts
Manoj Pant from Pega, Bradley O’Connor from Miller, and Tom Lawrie-Fussey from LexisNexis Risk Solutions offer perspectives on the year and predictions for 2024 from a technology expert perspective.
Review of the Year 2023: Spring Insure’s Paula McManus
Paula McManus, senior PI underwriter at Spring Insure, shares her thoughts on continuing major market withdrawals and recalls Socrates when advising the political parties on how to win her vote at the 2024 General Election.
Review of the Year 2023: Axa’s Sarah Mallaby
Sarah Mallaby, Axa commercial distribution and trading director, reflects on the insurer’s cautious exploration of the opportunities afforded by AI and pushing the boundaries in ‘green’ schemes business.
FCA urges focus on Consumer Duty annual board report obligations
Nisha Arora, director of cross-cutting policy and strategy at the Financial Conduct Authority, has called on firms not to delay their preparations for the annual Consumer Duty board reports.
Gap between best and worst commercial insurers widening, according to Biba members
The results of the latest Insurers Monitor benchmarking report from the British Insurance Brokers’ Association and consultancy Gracechurch show that the average commercial insurer Net Promoter Score (NPS) is up by 9 points since January, and +16 points…
Blog: Why is claims in such a mess?
Claims service is not in a good place at the moment and it is brokers who are having to pick up the slack. That is the view of Movo Partnership head of claims Liz Tytler, who suggests the right people, process and technology would go a long way to…
Acturis unveils API integration with insurtech
Acturis has partnered with insurtech FullCircl to integrate its SmartBroker solution into the platform.