FCA finalises guidance on vulnerable customers
The regulator highlights that 27.7m UK adults could be categorised as vulnerable as it promises to hold firms to account for failures.
The Financial Conduct Authority (FCA) has published a series of measures aimed at ensuring firms respond to the needs of vulnerable customers in the appropriate manner.
The guidance explains that to achieve good outcomes for vulnerable customers, firms should:
understand the needs of their target market / customer base ensure their staff have the right skills and capability to recognise and respond to the needs of vulnerable customers respond to customer needs throughout product design andOnly users who have a paid subscription or are part of a corporate subscription are able to print or copy content.
To access these options, along with all other subscription benefits, please contact info@insuranceage.co.uk.
You are currently unable to print this content. Please contact info@insuranceage.co.uk to find out more.
You are currently unable to copy this content. Please contact info@insuranceage.co.uk to find out more.
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. Printing this content is for the sole use of the Authorised User (named subscriber), as outlined in our terms and conditions - https://www.infopro-insight.com/terms-conditions/insight-subscriptions/
If you would like to purchase additional rights please email info@insuranceage.co.uk
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. Copying this content is for the sole use of the Authorised User (named subscriber), as outlined in our terms and conditions - https://www.infopro-insight.com/terms-conditions/insight-subscriptions/
If you would like to purchase additional rights please email info@insuranceage.co.uk
Most read
- Broker’s emails defeat negligence claim
- Academy strikes deal to buy Premierline from Allianz
- FOI request pulls back the curtain on FCA’s broker S166s